Challenging the status quo is fundamental in developing a growth mindset. You may stumble, you may fail, it may be uncomfortable, and you will be vulnerable. But you will get back up and keep going. Embrace the Journey, Not Just the Destination” ~ Mehnass Tariq, Service Desk Manager, Yorkshire Water In the coming years, IT service desk delivery isContinue reading “Mastering Agile Transformation for High-Performing Service Desk Teams”
Tags Archives
An Introduction To Change Management
What is change management? 💡 Change management is a necessary part of any IT support function, as over time, aspects of infrastructure and technologies require updating or replacing, and IT needs to introduce new solutions to meet business demands. With the development of industry-disrupting technologies, organisations are transforming at an increasing pace. Furthermore, with the influence of DevOps, agile, andContinue reading “An Introduction To Change Management”