SDI Events Hub
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Use this form to get in touch. We are here to support service desk and IT Support teams to be even more brilliant! We look forward to hearing from you.
Welcome To SDI Events Hub
The Service Desk Institute (SDI) is the home of the global service desk and IT service management (ITSM) community. Our events bring together thousands of service and support professionals from around the world to learn, share, and celebrate excellence.
From world-class conferences and live workshops to digital learning sessions and prestigious award ceremonies, SDI events help IT leaders, service desk teams, and professionals connect, grow, and lead with confidence.
Our Key Events:
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SDI Conference: Our flagship global gathering, Spark, features inspiring keynotes, interactive sessions, and case studies focused on service excellence and leadership.
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SDI Awards: Celebrating the most outstanding service desks, leaders, and initiatives across the ITSM industry.
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In-Person Events: Face-to-face sessions focused on continual improvement, team wellbeing, and building a positive service desk culture.
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Webinars & Digital Events: Live online sessions covering the latest ITSM trends, tools, and service delivery innovations.
Why Attend?
SDI events are designed to empower IT service and support teams through:
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Expert Insights: Learn from industry-leading speakers, practitioners, and thought leaders.
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Networking Opportunities: Build connections with peers and industry experts.
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Practical Learning: Gain actionable strategies to improve service delivery and customer experience.
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Recognition: Celebrate success through the SDI Awards — recognising excellence across the service desk industry.
Whether you’re looking to transform your service culture, elevate your team’s performance, or stay ahead of ITSM trends, SDI events are your gateway to professional growth and innovation.
Visit SDI Conference Sponsor an eventWhat event attendees say
“It was one of the most insightful and energising events I’ve been to in a while. The agenda was packed with fantastic speakers covering everything from embedding CSI into everyday work, to AI in service management, to persona-based XLAs, leadership journeys, and even how neurodivergent thinking can supercharge improvement.”
Toni C., IT Services Manager, driving strategic IT service management solutions.
“If you work in Service Desk, ITSM or Operations, we’d highly recommend attending an SDI event in the future. The blend of practical insights, networking and inspiration makes it well worth the time.”
Glenn Grice, Empowering People, Streamlining Processes | Interim IT Service Desk Manager | ITIL 4 Master | MCA
Attended by Thousands Worldwide
Experienced, Expert Speakers
Over 35 Years as Service Desk Specialists
A Global Community Committed To Continual improvement
Upcoming Events
View All Events
Virtual
Raising the Bar: Best Practice Training for Modern Service Desks
Discover what we mean by “best practice”, why training matters so much right now, and what to focus on to help build your team’s skills, confidence and consistency.
In-Person
Beyond IT: Making Enterprise Service Management Work for Your Whole Organisation
Gain actionable insights to identify gaps, build compelling business cases, and avoid the common pitfalls that derail ESM initiatives before they deliver value.
Virtual
Service Desk Security Summit
Join this event to learn how to protect users, data, and access at the Service Desk Security Summit. Strengthen your service desk’s cybersecurity skills and resilience.
Virtual
Building AI-Ready Operations: The Five-Stage ServiceOps Maturity Roadmap
Learn how modern incident management reduces downtime, improves resilience, and helps IT teams move beyond reactive support.
SDI'S Flagship Event
The annual SDI Conference is the flagship event for IT service and support professionals.
Join hundreds of delegates from across the globe for inspiring keynotes, interactive sessions, and case studies focused on service excellence, innovation, and leadership.
Learn more about the SDI Conference here.
Join the SDI Community
Being part of an SDI event means being part of something bigger – a global community committed to continual improvement, professional development, and outstanding service.
Subscribe to the SDI Community Newsletter or follow us on LinkedIn to stay updated on upcoming events, new resources, and industry news.
Become a more active member of the SDI community so you meet other service desk teams and learn and grow together, sharing best practice ideas and strategies. You’ll also get significant added value to benefits to support your team’s day-to-day improvement.
Are you ready to unlock new opportunities? At SDI, we offer exciting partnership and sponsorship opportunities for organisations worldwide eager to engage with ITSM and service desk audiences.
Learn more about SDI Media and Partnerships
Save even more on SDI Events
Attend SDI events for free with SDI Premium Membership
Join the world’s most supportive ITSM community and gain access to premium resources, live events and big discounts – all designed to help you deliver exceptional service.
Become a Premium Member for instant discounts on training courses for your team too.
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Useful Resources
15 CPD Points at SDI Conference
Spark27: The SDI Conference Earns Attendees 15 CPD Points for their ITIL Certifications The Service Desk Institute (SDI) is thrilled to announce that Spark27: The SDI...
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From “We’re Not Ready” to Award Winners: Emerald Publishing’s SDI Awards Journey
When Emerald Publishing entered the SDI Awards 2026, they weren’t confident they would win. In fact, they weren’t even sure they were ready to enter at all. Yet...
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“I Was Just Surviving - Now I’m Leading Again” A Manager’s Story
Managing a Service Desk isn’t just a job - it’s a juggling act. Leading with confidence. Between firefighting issues, handling stretched teams, and keeping customers...
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10 Signs Your Service Desk Needs a Health Check
A high-performing service desk is essential for delivering quality IT support, maintaining end-user satisfaction, and enabling the wider business. But under pressure from...
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5 Proven Ways to Optimise Your IT Service Operation (That Most Teams Overlook)
At SDI, we believe Service Desks should shine and be recognised. Whether you’re leading a small internal support team or a large-scale IT operation, your goal is the same:...
Read MoreLet’s Connect!
Ready to explore new possibilities? We welcome enquiries from anyone interested in our events, whether you’re looking for information, have a question, or want to discuss potential involvement.
Our team is here to help you get the most out of your experience. Whether you’re planning to attend, looking to take part, or simply curious about what’s coming up, we’re happy to provide the details you need.
Use the form on this page to get in touch. We’d love to hear from you and chat about how our events can support your goals.
