SDI Events Hub
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Use this form to get in touch. We are here to support service desk and IT Support teams to be even more brilliant! We look forward to hearing from you.
Welcome To SDI Events Hub
The Service Desk Institute (SDI) is the home of the global service desk and IT service management (ITSM) community. Our events bring together thousands of service and support professionals from around the world to learn, share, and celebrate excellence.
From world-class conferences and live workshops to digital learning sessions and prestigious award ceremonies, SDI events help IT leaders, service desk teams, and professionals connect, grow, and lead with confidence.
Our Key Events:
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SDI Conference: Our flagship global gathering, featuring inspiring keynotes, interactive sessions, and case studies focused on service excellence and leadership.
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SDI Awards: Celebrating the most outstanding service desks, leaders, and initiatives across the ITSM industry.
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In-Person Events: Face-to-face sessions focused on continual improvement, team wellbeing, and building a positive service desk culture.
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Webinars & Digital Events: Live online sessions covering the latest ITSM trends, tools, and service delivery innovations.
Why Attend?
SDI events are designed to empower IT service and support teams through:
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Expert Insights: Learn from industry-leading speakers, practitioners, and thought leaders.
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Networking Opportunities: Build connections with peers and industry experts.
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Practical Learning: Gain actionable strategies to improve service delivery and customer experience.
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Recognition: Celebrate success through the SDI Awards — recognising excellence across the service desk industry.
Whether you’re looking to transform your service culture, elevate your team’s performance, or stay ahead of ITSM trends, SDI events are your gateway to professional growth and innovation.
Visit SDI Conference Sponsor an eventUpcoming Events
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Virtual
Beyond Benchmarking
Join us to explore how the next-generation of intelligent, empathetic, and improvement-led service desks can transform IT into a true driver of business success.
Virtual
ITSM : de centre de coûts à levier stratégique pour l’entreprise
Rejoignez-nous aujourd’hui pour découvrir comment faire de l’ITSM un levier stratégique et optimiser l’efficacité de vos services IT.
In-Person
SDI Conference: Spark 26
Get ready to ignite bold ideas, illuminate the future of ITSM, and innovate with the best at the SDI Spark26 Conference—where service excellence takes centre stage!
Virtual
Copilot Tools For ITSM: Empowering the People Behind the Tickets
Join us at ITSM Tools Day to explore how copilots are empowering modern service desks.
Join the SDI Community
Being part of an SDI event means being part of something bigger — a global community committed to continuous improvement, professional development, and outstanding service.
Subscribe to the SDI newsletter or follow us on LinkedIn to stay updated on upcoming events, new resources, and industry news.
Join the SDI community →
Are you ready to unlock new opportunities? At SDI, we offer exciting partnership and sponsorship opportunities for organisations worldwide eager to engage with ITSM and service desk audiences.
Learn more about SDI Media and Partnerships →
Testimonials
“It was one of the most insightful and energising events I’ve been to in a while. The agenda was packed with fantastic speakers covering everything from embedding CSI into everyday work, to AI in service management, to persona-based XLAs, leadership journeys, and even how neurodivergent thinking can supercharge improvement.”
Toni C., IT Services Manager, driving strategic IT service management solutions.
“If you work in Service Desk, ITSM or Operations, we’d highly recommend attending an SDI event in the future. The blend of practical insights, networking and inspiration makes it well worth the time.”
Glenn Grice, Empowering People, Streamlining Processes | Interim IT Service Desk Manager | ITIL 4 Master | MCA
Attended by Thousands Worldwide
Experienced, Expert Speakers
Over 35 Years as Service Desk Specialists
A Global Community Committed To Continual improvement
SDI'S Flagship Event
The annual SDI Conference is the flagship event for IT service and support professionals.
Join hundreds of delegates from across the globe for inspiring keynotes, interactive sessions, and case studies focused on service excellence, innovation, and leadership.
Learn more about the SDI Conference →
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Save even more on SDI Events
Attend SDI events for free with SDI Premium Membership
Join the world’s most supportive ITSM community and gain access to premium resources, live events and big discounts – all designed to help you deliver exceptional service.
Become a Premium Member for instant discounts on training courses for your team too.
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Copilot Tools For ITSM: Empowering the People Behind the Tickets added to your cart
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£ (exc. VAT)
Useful Resources
“I Was Just Surviving - Now I’m Leading Again” A Manager’s Story
Managing a Service Desk isn’t just a job - it’s a juggling act. Leading with confidence. Between firefighting issues, handling stretched teams, and keeping customers...
Read More
Best Practice for Managing Service Desk Teams [+ Case Study Examples]
For many organisations, the service desk is the beating heart of the user experience. It is the centre of operations that keeps everything going smoothly. However,...
Read MoreLet’s Connect!
Ready to explore new possibilities? We welcome enquiries from anyone interested in our events, whether you’re looking for information, have a question, or want to discuss potential involvement.
Our team is here to help you get the most out of your experience. Whether you’re planning to attend, looking to take part, or simply curious about what’s coming up, we’re happy to provide the details you need.
Use the form on this page to get in touch. We’d love to hear from you and chat about how our events can support your goals.
