In IT support, the biggest barrier to progress isn’t budget or tools — it’s mindset. Every service desk leader has heard it: “We’ve always done it this way.” Outdated workflows, clunky systems, and resistance to change slow teams, frustrate users, and burn out staff. Modernising your service desk doesn’t have to be hard. Read the HOTH (House on the Hill)Continue reading “Stop Saying “We’ve Always Done It This Way” — Make Service Desk Change Stick”
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An Introduction To Change Management
What is change management? 💡 Change management is a necessary part of any IT support function, as over time, aspects of infrastructure and technologies require updating or replacing, and IT needs to introduce new solutions to meet business demands. With the development of industry-disrupting technologies, organisations are transforming at an increasing pace. Furthermore, with the influence of DevOps, agile, andContinue reading “An Introduction To Change Management”