Want to understand more about sustainability in the digital context? Watch this informative Member Exclusive session on-demand to explore the sustainability imperative and the digital imperative, the challenges we face regarding digital sustainability and suggestions for what you can do to become more digitally sustainable. 📺 Click below to view this member-exclusive content
Tags Archives
Digital Employee Experience Unleashed: Navigating the Evolution of ITSM Tools Through the Decades
Buckle up as we embark on a whirlwind journey through the maze of IT Service Management (ITSM) evolution, with a pit stop in today’s oasis of digital employee experience and a sneak peek into the crystal ball of IT’s future. It’s a story of humble beginnings, dazzling innovations, and, yes, the occasional tech-induced headache. All aboard the ITSM Express, whereContinue reading “Digital Employee Experience Unleashed: Navigating the Evolution of ITSM Tools Through the Decades”
What Does a Happy Service Desk Look Like In 2024?
Creating and maintaining a positive work environment is crucial for organisations pursuing long-term success. But when it comes to achieving a happy service desk, it’s about more than just resolving technical issues. It’s about building content and a motivated service desk team. But the big question is, how do we create a service desk that is both efficient and happy? Creating aContinue reading “What Does a Happy Service Desk Look Like In 2024?”
Shaping the Future of Work: The Impact of Autonomous Agency and AGI
Shaping the Future of Work: The Impact of Autonomous Agency and AGI Is the rise of Artificial General Intelligence (AGI) the beginning of the new era of Autonomous Agency? Since OpenAI released ChatGPT to the world in November 2022, the internet has been in super-hype mode again. Within a week, ChatGPT had gained 1 million users, and since then, we’veContinue reading “Shaping the Future of Work: The Impact of Autonomous Agency and AGI”
Selecting a Remote Support Tool Guide
SDI’s Guide to Selecting a Remote Support Tool In today’s world, more and more businesses are transitioning to remote work, and with that comes the need for remote support tools. Whether you’re a small business owner or an IT professional in a large organisation, having the right tools at your disposal can make all the difference in providing efficient andContinue reading “Selecting a Remote Support Tool Guide”
The Future of Worklife in ITSM: Tech, trends & the human factor
The future of worklife in ITSM is poised at a critical juncture, with the convergence of rapid advances in technology and an increasing focus on the human factor shaping the working landscape. If it does mean an exciting journey to the future, questions arise about the role of technology in transforming IT service management. How could technological advancements affect ITContinue reading “The Future of Worklife in ITSM: Tech, trends & the human factor”
DevOps in ITSM: Report
DevOps’ Place in ITSM At the core of DevOps philosophy is its culture and mentality of continuous delivery, collaboration and communication, and leveraging automation can benefit the service desk in terms of shortening time to resolution and fulfilment. DevOps is more than a new way of working; it would bring a complete change in culture to the traditional landscape ofContinue reading “DevOps in ITSM: Report”
Wellbeing at Work: Report
Emotional wellbeing at work has become a hot topic across all industries in recent years, with the publicity garnered helping to raise awareness of mental health and wellbeing as a serious issue. Many people spend more time at work than anywhere else, so it’s important that organisations play their part in supporting positive wellbeing. Many successful, forward-thinking organisations will haveContinue reading “Wellbeing at Work: Report”
The Role of The Service Desk in IT Security
IT security depends on a balance of protocols around people, processes, and technology. Service desk agents, like everyone else in an organisation, need to know what security policies apply to them, and need to take responsibility for following these policies in order to set an example for others. IT security depends on a balance of protocols around people, processes, andContinue reading “The Role of The Service Desk in IT Security”