NEW Version 9.0 Available Now The Global Best Practice Standard for Service Desk is one of the most powerful tools available to support your continual improvement journey. Widely adopted around the world and recognised across the IT industry, the Standard offers a detailed best practice model that examines every aspect of service desk operations, including leadership, customer and employee experience,Continue reading “The Global Best Practice Standard for Service Desk – Version 9”
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The Global Best Practice Standard for Service Desk
Download V8 Global Best Practice Standard for Service Desk One of the best tools we offer that you can use to map your own improvement journey is the globally recognised Best Practice Standard. The Best Practice Standard is designed to look closely at all aspects of the service desk operation, including management, customer service, resources, tools, training, strategy and continualContinue reading “The Global Best Practice Standard for Service Desk”