Support manager training no longer focuses solely on operational know-how but rather on leadership-based training that is strategy, people, and service driven. When IT and support leaders work in highly complex, always-on operating environments, the difference between firefighting and a high-performing, trusted service operation may lie in appropriate training. The Importance Of Leadership-Based Training To IT And Support Managers. Contemporary IT and support managers are supposed to be both serviceContinue reading “Supporting IT Managers: Top Training Programs for Leadership in 2026 “
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“I Was Just Surviving – Now I’m Leading Again” A Manager’s Story
Managing a Service Desk isn’t just a job – it’s a juggling act. Leading with confidence. Between firefighting issues, handling stretched teams, and keeping customers and stakeholders satisfied, many Service Desk Managers (SDMs) find themselves in survival mode. If this sounds familiar, you’re not alone. In today’s fast-changing IT environment—where hybrid working, AI disruption, and growing expectations are the norm—evenContinue reading ““I Was Just Surviving – Now I’m Leading Again” A Manager’s Story”
In-House vs Outsourced Training: What You Need to Know
A survey by LinkedIn Learning revealed that 68% of IT professionals prefer training that includes a mix of in-house and outsourced approaches, as it offers both relevance and industry-wide perspectives. But choosing between in-house and outsourced training can be challenging. Both have their own benefits and drawbacks. In this blog, we’ll do a straightforward comparison to help you decide which isContinue reading “In-House vs Outsourced Training: What You Need to Know”
SDI Training Brochure
Why Choose Us? Service Desk Institute (SDI) is in a unique position; as the creators of the Global Best Practice Standard and the Professional Standards for Service Desk Managers (SDM) and Service Desk Analysts (SDA). This means our courses are always built on the latest global industry trends, best practice and insight for future proofing your service. This means thatContinue reading “SDI Training Brochure”