Service Desk Manager (SDM) Professional Standard Service Desk Institute (SDI), in collaboration with PeopleCert—a global leader in the examination and certification industry—has developed and updated the Service Desk Manager (SDM) Professional Standard. Aligned with ITIL® 4 and modern IT service practices, this standard establishes the blueprint for successful service desk management, equipping leaders with the best practice guidance and benchmarksContinue reading “Service Desk Manager – Professional Standard”
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“I Was Just Surviving – Now I’m Leading Again” A Manager’s Story
Managing a Service Desk isn’t just a job – it’s a juggling act. Leading with confidence. Between firefighting issues, handling stretched teams, and keeping customers and stakeholders satisfied, many Service Desk Managers (SDMs) find themselves in survival mode. If this sounds familiar, you’re not alone. In today’s fast-changing IT environment—where hybrid working, AI disruption, and growing expectations are the norm—evenContinue reading ““I Was Just Surviving – Now I’m Leading Again” A Manager’s Story”
How to Start and Advance Your Career in IT Support
If you want to enter the tech industry, IT support is a great place to start—and a very popular choice. IT professionals are often in high demand due to the role of technology in modern society and the existing gap between the demand for qualified IT workers and the supply. 📊 According to the US Bureau of Labor Statistics, there are approximately 377,500Continue reading “How to Start and Advance Your Career in IT Support”