Tags Archives
Raising the Bar: Best Practice Training for Modern Service Desks
Service desks have always had a lot to juggle, but the expectations on today’s teams are higher than ever. Analysts need to solve problems quickly, communicate clearly, support more complex technology, and deliver a great experience every time. That does not happen by chance, and it does not happen through onboarding alone. In this webinar SDI’s Head of Training andContinue reading “Raising the Bar: Best Practice Training for Modern Service Desks”
Supporting IT Managers: Top Training Programs for Leadership in 2026
Support manager training no longer focuses solely on operational know-how but rather on leadership-based training that is strategy, people, and service driven. When IT and support leaders work in highly complex, always-on operating environments, the difference between firefighting and a high-performing, trusted service operation may lie in appropriate training. The Importance Of Leadership-Based Training To IT And Support Managers. Contemporary IT and support managers are supposed to be both serviceContinue reading “Supporting IT Managers: Top Training Programs for Leadership in 2026 “
Proactive Problem Management
Member VIP Lounge – Instant Memory Training for Professional Success
Instant Memory Training for Professional Success Learn from the world’s leading memory skills expert! In this very fun & interactive presentation, U.S. Memory Champion Chester Santos – “The International Man of Memory” will help you to develop life-changing skills to greatly enhance your professional development & lifelong learning. 📺 Click here to view this member-exclusive content!
In-House vs Outsourced Training: What You Need to Know
A survey by LinkedIn Learning revealed that 68% of IT professionals prefer training that includes a mix of in-house and outsourced approaches, as it offers both relevance and industry-wide perspectives. But choosing between in-house and outsourced training can be challenging. Both have their own benefits and drawbacks. In this blog, we’ll do a straightforward comparison to help you decide which isContinue reading “In-House vs Outsourced Training: What You Need to Know”
ITSM Statistics, Facts and Trends for 2024
Let’s dive into some of the latest statistics shaping the future of ITSM. We will cover self-service, knowledge management, employee engagement and productivity, training and development, and emerging technologies. If you’d like to stay at the top of the industry trends, read on to learn more! ITSM Statistics ⭕ According to Fact & Factors, the global market for remote support software isContinue reading “ITSM Statistics, Facts and Trends for 2024”
ITIL® 4 and SDI’s Service Desk Analyst and Service Desk Manager Courses
Question – “So I’ve done ITIL® 4 Foundation, why should I take (and why do I need!) SDI’s Service Desk Analyst (SDA) or Service Desk Manager (SDM) course, what is the value to me?” Author: John Noctor, Chief Delivery Officer, SDI. As a trainer of all 3 courses; ITIL® 4, Service Desk Analyst (SDA) and Service Desk Manager (SDM), IContinue reading “ITIL® 4 and SDI’s Service Desk Analyst and Service Desk Manager Courses”
Creating a Knowledge Sharing Culture and Integrating Knowledge Bases
Download this member report, which explores Creating a Knowledge Culture and Integrating Knowledge Bases With tools and technology which monitor and collect system and operational data from networks and infrastructures, IT departments have the opportunity to learn more about their organisations’ performance and productivity than ever before. However, this data is of little use unless it can be processed intoContinue reading “Creating a Knowledge Sharing Culture and Integrating Knowledge Bases”