Artificial Intelligence Archives - SDI

ITIL®4 Specialist: Create, Deliver & Support: 18-20 November, virtual: See course details

ITSM Demo Day: The Age of Agentic AI

man presenting about agentic AI to a team

Training AI with experience data: How to make AI agents more human-centric and effective

Webinar meeting

International ITSM Tools In Action

Behind The Scenes With AI Agents

Driving Service Improvement: Making the Most of What You Already Know

Service Desk & IT Support Show 2025

No-touch ticketing – future or reality?

The Service Management Advantage: Elevate Your IT Team’s Impact – Optimise ITSM to Deliver Outstanding Service & Business Value

From Toil to Triumph: How AI is Transforming Support

Practical Tips On How To Transform Service Management With GenAI For Exceptional Employee Experiences