Automation Archives - SDI

Webinar: Best Practice For Training the Service Desk: Register here

You Don’t Have an AI Problem – You Have a Data Problem

A group of people in business attire gather around a desk with laptops, documents, and charts, raising their hands together in a high-five gesture, symbolising teamwork and collaboration.

SDI Conference: Spark 27

An event sign on an easel reads Check in here SDI Conference: Spark 27 with logos for SDI, Freshworks, and ATL. People stand in the background, slightly out of focus.

Get ready to ignite bold ideas and shape the future of ITSM at the SDI Spark27 Conference, where service desk professionals come together to drive real service excellence.

From Door One to Enterprise Symphony: Data Driven Service Delivery for Modern Organisations

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Stack Power: Tools That Drive MSP Success: Powering the Next Generation of Managed Services

Working using IT

AI and Automation Summit: Empowered by Intelligence: The New Era of Service Support

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Rebooting the Service Desk

IT Team at desk

Copilot Tools For ITSM: Empowering the People Behind the Tickets

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ITSM Demo Day: The Age of Agentic AI

man presenting about agentic AI to a team

International ITSM Tools In Action

Four people sit at a table in an office, clapping and smiling at a large screen showing multiple participants in a video conference—an energetic showcase of International ITSM Tools In Action. Laptops and notebooks are on the table.

Driving Service Improvement: Making the Most of What You Already Know

A group of six young adults sit and stand around a table outdoors, collaborating on papers and charts focused on service improvement. Coffee cups and plants fill the table, with greenery surrounding the relaxed, sunny setting.