Get ready to ignite bold ideas and shape the future of ITSM at the SDI Spark27 Conference, where service desk professionals come together to drive real service excellence.
Event Category Archives
Rebooting the Service Desk
Copilot Tools For ITSM: Empowering the People Behind the Tickets
The Road To World Class: How Runshaw Became The 1st Educational Organisation to Achieve 5 Star Certification
How does a College based in Lancashire UK, become the first academic institution and public sector organisation to achieve ‘World – Class’ Service Desk Certification status? How did the IT Services department go from “uncertifiable” to 5-Star, and what impact and value has this created?
