Event Category Archives
Training AI with experience data: How to make AI agents more human-centric and effective
Your CMDB is lying to you: What Greek tragedies teach us about incident management (and how to fix yours)
The Road To World Class: How Runshaw Became The 1st Educational Organisation to Achieve 5 Star Certification
How does a College based in Lancashire UK, become the first academic institution and public sector organisation to achieve ‘World – Class’ Service Desk Certification status? How did the IT Services department go from “uncertifiable” to 5-Star, and what impact and value has this created?
