IT Support Archives - SDI

Service Desk Analyst Qualification Course: Choose your date

Raising the Bar: Best Practice Training for Modern Service Desks

Five professionally dressed people sit around a table in a modern office, smiling and discussing Balancing Demands: Keeping Relationship Management Strategic, with papers and laptops in front of them. Sunlight streams in through large windows behind them.

Building AI-Ready Operations: The Five-Stage ServiceOps Maturity Roadmap

Four people sit in a row at a white table, focused on their laptops as they collaborate on an AI-ready ServiceOps roadmap. Two men in front wear checked red and green shirts; two others with curly hair work in the background.

SDI Conference: Spark 27

An event sign on an easel reads Check in here SDI Conference: Spark 27 with logos for SDI, Freshworks, and ATL. People stand in the background, slightly out of focus.

Get ready to ignite bold ideas and shape the future of ITSM at the SDI Spark27 Conference, where service desk professionals come together to drive real service excellence.

SDI Service Desk Meet Up

Linney exterior for SDI Member Meet Up

Service Desk Success Stories: The Tools, Trials, and Triumphs Behind Real Service Desks.

Team at virtual meeting

Service Desk Security Summit

Team during meeting

Rebooting the Service Desk

IT Team at desk

Copilot Tools For ITSM: Empowering the People Behind the Tickets

Team looking at copilots

ITSM Demo Day: The Age of Agentic AI

man presenting about agentic AI to a team

International ITSM Tools In Action

Four people sit at a table in an office, clapping and smiling at a large screen showing multiple participants in a video conference—an energetic showcase of International ITSM Tools In Action. Laptops and notebooks are on the table.