** Exclusively for SDI Members **
Improving the efficiency and quality of IT services using automation has fast become a significant focus for organisations. In fact recent SDI research shows that 79% of service desk professionals say their attention is focused on developing automation of processes, tasks and ticket handling.
** Do you or your service desk team have an automation story to share? **
We are looking for speakers to share the trials and tribulations of implementing automation projects. If you have a case study, or can share the top tips, frameworks and best practice (or even what NOT to do!) for getting your automation projects right, then we’d love to hear from you.
If you’re interested in presenting to the SDI community at this event please get in touch at [email protected]
The Service Desk Automation event will present sessions encompassing the following themes:
*Process or task automation
*Tools with chatbot and automated service request integrations
*Enhanced customer experience through automation