Agenda - ITSM Tools Demo Day - USA Edition
09:00 - 09:05 PDT - Welcome
A welcome from our event host, Matt Beran
09:05 - 09:30 PDT - Freshworks Software Demo
Speaker to be confirmed
09:35 - 10:00 PDT - Halo ITSM Software Demo
Paige Woolnough, Sales Manager, HaloITSM
HaloITSM – Self-service designed for users
HaloITSM’s intuitive and customisable self-service portal is designed to enhance the user’s experience whilst alleviating the workload of IT. Out of the box features such as an integrated chatbot and automatic Knowledge base suggestions are just some of the ways HaloITSM’s portal is one your users will love and is trusted by many global brands.
10:05 - 10:30 PDT - ManageEngine Software Demo
Speaker to be confirmed
10:35 - 10:50 PDT - Break
A quick break for snacks, before the programme resumes.
10:50 - 11:15 PDT - InvGate Software Demo
Shiraz Hemani, Director of Sales North America, Invgate
Employee Experience begins with Agent Experience
If we want happy, productive employees; we need to start with the people that support them. In the days of improving employee experience and maximizing productivity for hybrid workforces, a powerful agent has a large impact on organizational performance. InvGate Service Desk has an interface that is designed to make agents powerful, fast and it’s actually good to look at.
But don’t take our word for it - in this quick demo, you’ll see how agents who use these systems 8-12 hours a day will feel powerful and connected to the information they need to be their best.
11:20 - 11:45 PDT - ONEiO Software Demo
Ben Howell, Head of North America & Petteri Raatikainen, Director of Products, ONEiO
Building a best-in-class Service Management Ecosystem
To deliver best-in-class IT services you need best-in-class IT service management. To get there, every part of your ecosystem must be seamlessly connected—this means customers, partners, internal teams, and external providers. Getting there by creating point-to-point integrations, or having entities adapt to each other's practices, is a nearly impossible task. What's needed is a fresh approach to streamline and standardize service integrations.
Service integrations fail because of technological restrictions. An integration service provider like ONEiO removes these restrictions. Instead, service integration becomes a simple task that results in an empowered service management ecosystem.
In this demo, you'll see and hear how modern enterprises and service providers leverage seamless collaboration to maximize efficiency in their IT service management ecosystems.
11:50 - 12:15 PDT - Nexthink Software Demo
Speaker to be confirmed
12:20 - 12:30 PDT - Break
A quick coffee break
12:30 - 12:55 PDT - ASPG Software Demo
Speaker to be confirmed
13:00 - 13:25 PDT - Software Demo to be confirmed
Software Demo to be confirmed
13:30 - 13:55 PDT - Software Demo to be confirmed
Software Demo to be confirmed
14:00 - 14:30 PDT - Q&A Session
Ask our software experts your questions about tool selection, implementation and automating more.