Agenda - ITSM Tools Demo Day - USA Edition
09:00 - 09:05 PDT - Welcome
A welcome from our event host, Matt Beran
09:05 - 09:30 PDT - Halo ITSM Software Demo
Paige Woolnough, Sales Manager, HaloITSM
'HaloITSM – Self-service designed for users'
HaloITSM’s intuitive and customisable self-service portal is designed to enhance the user’s experience whilst alleviating the workload of IT. Out of the box features such as an integrated chatbot and automatic Knowledge base suggestions are just some of the ways HaloITSM’s portal is one your users will love and is trusted by many global brands.
09:35 - 10:00 PDT - Freshworks Software Demo
Jayraj Ravichandran, Principal - Solution Engineering, Freshworks
'How a right-sized ITSM solution can accelerate time-to-value'
Organizations drive digital transformation by focusing on elevating employee experience and scaling services across the enterprise efficiently. At the same time, they want to lower their TCO, deliver value and deliver it fast. Can organizations achieve fast time-to-value with the challenges they face today?
Join Jayraj Ravichandran, Principal - Solution Engineering at Freshworks Inc, as he speaks about the ways in which businesses can deliver value from service management solutions.
Key takeaways from this webinar include:
- Delivering modern employee experiences through intelligent tools
- Managing control and visibility over SaaS portfolios
- Automating service delivery to scale services efficiently
10:05 - 10:30 PDT - ManageEngine Software Demo
Sriram K S, Manager - Customer Success, ManageEngine
'Build a nimble service management strategy that delivers business resilience and a rapid time to value'
Today, organizations confront challenges on several fronts, such as firefighting cybersecurity incidents, managing rapid changes to the IT infrastructure, meeting the service expectations of employees, and steering clear of compliance issues.
When it comes to addressing these challenges, IT and enterprise leaders are often hamstrung by tool complexity, which results in a lot of IT and service management talent getting locked up in managing tools rather than solving pressing challenges. Adding to these woes, organizations also have to factor in economic headwinds that adversely impact their IT and enterprise budgets even as they try to demonstrate the ample business value of service initiatives.
In this session, we will discuss two service management stories that entail the above challenges. You will learn how to overcome these challenges effectively and ensure a maximized ROI with ServiceDesk Plus, the unified service management platform from ManageEngine.
10:35 - 10:50 PDT - Break
A quick break for snacks, before the programme resumes.
10:50 - 11:15 PDT - InvGate Software Demo
Shiraz Hemani, Director of Sales North America, Invgate
'Employee Experience begins with Agent Experience'
If we want happy, productive employees; we need to start with the people that support them. In the days of improving employee experience and maximizing productivity for hybrid workforces, a powerful agent has a large impact on organizational performance. InvGate Service Desk has an interface that is designed to make agents powerful, fast and it’s actually good to look at.
But don’t take our word for it - in this quick demo, you’ll see how agents who use these systems 8-12 hours a day will feel powerful and connected to the information they need to be their best.
11:20 - 11:45 PDT - ONEiO Software Demo
Ben Howell, Head of North America & Petteri Raatikainen, Director of Products, ONEiO
'Building a best-in-class Service Management Ecosystem'
To deliver best-in-class IT services you need best-in-class IT service management. To get there, every part of your ecosystem must be seamlessly connected—this means customers, partners, internal teams, and external providers. Getting there by creating point-to-point integrations, or having entities adapt to each other's practices, is a nearly impossible task. What's needed is a fresh approach to streamline and standardize service integrations.
Service integrations fail because of technological restrictions. An integration service provider like ONEiO removes these restrictions. Instead, service integration becomes a simple task that results in an empowered service management ecosystem.
In this demo, you'll see and hear how modern enterprises and service providers leverage seamless collaboration to maximize efficiency in their IT service management ecosystems.
11:50 - 12:15 PDT - Nexthink Software Demo
Katharine Dahl, Senior Product Marketing Manager & Jerome Barnes, Solution Consultant, Nexthink
'Nexthink Infinity: Helping IT Teams cost-efficiently transition from reactive problem solving to proactive optimization'
Nexthink Infinity is the premier digital employee experience (DEX) platform used by enterprises worldwide to enable their IT teams to see, diagnose and fix employee technology issues. Nexthink unlocks visibility across employee devices, applications, operating systems, physical locations, network connectivity, and more to deliver AI-powered performance analytics and visualizations in real-time.
Join our session, where we’ll be diving into the benefits of Infinity, how it can help your organization proactively improve digital employee experience with insights to prevent potential problems, resolve critical disruptions, and ultimately drive workforce efficiency.
Key highlights of Nexthink Infinity include: 
1. See: Proactively identify employee experience issues before they become IT problems, with immediate red flags about any incident.
2. Diagnose: Identify the context, scope, and impact of employee issues to accelerate troubleshooting through machine-learning pattern spotting.
3. Fix: Automate everything and powerfully remediate anything across more than 1 million workspaces in seconds.
4. NEW: Keep employees connected with Nexthink Collaboration Experience for Zoom & MS Teams.
5. NEW: Close tickets faster and escalate less with Nexthink Amplify for Service Desk optimization.
We’re excited to share Nexthink Infinity with you and answer your burning questions.
12:20 - 12:30 PDT - Break
A quick coffee break
12:30 - 12:55 PDT - ASPG Software Demo
Hayden Hamilton, ReACT Product Specialist, ASPG
'Chain ReACTion – Password Resets: from Resets to Resolutions'
Hayden's presentation on overcoming pain points caused by forgotten passwords and locked accounts will explore the complexities of modern systems and the challenges that come with password resets. The session will highlight common pain points and offer solutions to overcome them.
- Password-related issues can be a significant pain point for users and IT teams alike, but they can be mitigated with the right strategies and tools
- Some common ways to address password-related issues include implementing multi-factor authentication and providing self-service password reset options
- The importance of implementing a strategy for increasing adoption of a self-service password reset tool
13:00 - 13:30 PDT - Q&A Session
Ask our software experts your questions about tool selection, implementation and automating more.
