ITSM Tools Demo Day - USA Edition - Service Desk Institute

Hey there, fellow tech and service desk enthusiasts in the USA! The SDI Events crew is stoked to unveil our inaugural Virtual Tools Demo Day just for you! We’ve been hearing your calls for our Demo Days to cater to a more favorable time zone, and guess what? We’ve heard you loud and clear!

Get ready to embark on an ITSM adventure, my friends! In just one day, we’ll be your ultimate guide to a wide range of ITSM solutions with not one, not two, but 8 live demos showcasing the latest features and fresh ideas for your service desk. Don’t miss out on the fun and join us for a day of action-packed exploration!

Book now and join for FREE.

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Matt Beran

Host of Ticket Volume podcast & IT Industry Analyst

Matt Beran

Ben Howell

Head of North America, ONEiO

Ben Howell

Ben is an accomplished professional with over a decade of experience in technology consulting, management, operations, and delivery of complex products and projects. He specializes in automation, integration, product-led growth, and digital transformation. He has served a range of well-known clients such as Delta Airlines, Chick-fil-A, Porsche, and BMW in various capacities and delivered successful results. His notable experience includes building and implementing adidas' service management approach for their website and app, resulting in improved efficiency and customer satisfaction. Ben's experience and expertise make him an ideal partner for companies looking to improve their performance and scale.

Petteri Raatikainen

Director of Products , ONEiO

Petteri Raatikainen

Petteri is the Director of Products at ONEiO, with a strong background in B2B SaaS products. He has a track record of successfully developing several software products from concept to launch. Petteri's extensive experience in technology consulting and outsourcing, specifically in the business process outsourcing industry, has equipped him with a unique perspective on delivering an integration platform suited for better collaboration between organizations. He has taken the lead in delivering the next generation of integration platforms, designed to handle the complex requirements of large-scale outsourcing projects.

Shiraz Hemani

Director of Sales North America, Invgate

Shiraz Hemani

With over 2 decades in Technology, Shiraz has been solving business problems and improving Service Management at organizations of all sizes. Shiraz is known for his no-nonsense, helpful attitude as well as his clarity in times of confusion and chaos.

Paige Woolnough

Sales Manager, HaloITSM

Paige Woolnough

Sales Manager at HaloITSM who began her career as a consultant for the company. Her technical background and passion for the company has allowed her to successfully leads the Sales team and install a user first approach to the development and delivery of service management software.

Agenda - ITSM Tools Demo Day - USA Edition

09:00 - 09:05 PDT - Welcome

A welcome from our event host, Matt Beran

09:05 - 09:30 PDT - Freshworks Software Demo

Speaker to be confirmed

09:35 - 10:00 PDT - Halo ITSM Software Demo

Paige Woolnough, Sales Manager, HaloITSM

HaloITSM – Self-service designed for users

HaloITSM’s intuitive and customisable self-service portal is designed to enhance the user’s experience whilst alleviating the workload of IT. Out of the box features such as an integrated chatbot and automatic Knowledge base suggestions are just some of the ways HaloITSM’s portal is one your users will love and is trusted by many global brands.

10:05 - 10:30 PDT - ManageEngine Software Demo

Speaker to be confirmed

10:35 - 10:50 PDT - Break

A quick break for snacks, before the programme resumes.

10:50 - 11:15 PDT - InvGate Software Demo

Shiraz Hemani, Director of Sales North America, Invgate

Employee Experience begins with Agent Experience

If we want happy, productive employees; we need to start with the people that support them. In the days of improving employee experience and maximizing productivity for hybrid workforces, a powerful agent has a large impact on organizational performance. InvGate Service Desk has an interface that is designed to make agents powerful, fast and it’s actually good to look at.
But don’t take our word for it - in this quick demo, you’ll see how agents who use these systems 8-12 hours a day will feel powerful and connected to the information they need to be their best.

11:20 - 11:45 PDT - ONEiO Software Demo

Ben Howell, Head of North America & Petteri Raatikainen, Director of Products, ONEiO

Building a best-in-class Service Management Ecosystem

To deliver best-in-class IT services you need best-in-class IT service management. To get there, every part of your ecosystem must be seamlessly connected—this means customers, partners, internal teams, and external providers. Getting there by creating point-to-point integrations, or having entities adapt to each other's practices, is a nearly impossible task. What's needed is a fresh approach to streamline and standardize service integrations.

Service integrations fail because of technological restrictions. An integration service provider like ONEiO removes these restrictions. Instead, service integration becomes a simple task that results in an empowered service management ecosystem.

In this demo, you'll see and hear how modern enterprises and service providers leverage seamless collaboration to maximize efficiency in their IT service management ecosystems.

11:50 - 12:15 PDT - Nexthink Software Demo

Speaker to be confirmed

12:20 - 12:30 PDT - Break

A quick coffee break

12:30 - 12:55 PDT - ASPG Software Demo

Speaker to be confirmed

13:00 - 13:25 PDT - Software Demo to be confirmed

Software Demo to be confirmed

13:30 - 13:55 PDT - Software Demo to be confirmed

Software Demo to be confirmed

14:00 - 14:30 PDT - Q&A Session

Ask our software experts your questions about tool selection, implementation and automating more.