SDI Conference 17

28 March 2017


The only truly dedicated conference for the service desk industry, #SDI17 will be the 30th annual service desk conference hosted by SDI from 28-30 March 2017. This three day event will...

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Service Desk Metrics: How & What To Measure To Gain The Most Value

27 November 2017

Metrics can be the key to service improvement, but service desks may not know which metrics are the most useful to measure, or what to do with them once they are...

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Event: Benchmark With The Service Desk Standard FULLY BOOKED.

1 November 2017


This event is now fully booked.  Have you ever considered measuring your service desk’s performance against an internationally recognised standard or benchmark? Join us at this free, interactive event where you’ll be...

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Event: Higher Education Service Desk Industry Group

23 November 2017

Anglia Ruskin University, Chelmsford

This free event is designed specifically for those in the Higher Education sector who are looking to improve the performance of their service desk or are interested in ideas on how...

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Webinar: What Does A World Class Service Desk Look Like?

19 December 2017

The process to Service Desk Certification is a long and competitive journey but also a fulfilling and wonderful achievement. With many service desks receiving two, three and four stars at certification...

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Come and see us

SDI exhibits at service desk events around the world. Find an event near you and pop along to see the team!

SDI Awards 2017


SDI Conference 2016

SDI16 Mexico

Some of SDI's previous events

We have had some fantastic speakers and showcases over the years. Take a look at some pictures from our previous events.

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