Service Desk Metrics: How & What To Measure To Gain The Most Value

27 November 2017

Metrics can be the key to service improvement, but service desks may not know which metrics are the most useful to measure, or what to do with them once they are...

Tell me more
Event: Software Showcase – ITSM Tool Demo Day

13 February 2018


  Our demo day event is the perfect way for you to narrow down your search on finding the ideal tool for your service desk. With so many tools available choosing...

Tell me more
Event: Higher Education Service Desk Industry Group

23 November 2017

Anglia Ruskin University, Chelmsford

This free event is designed specifically for those in the Higher Education sector who are looking to improve the performance of their service desk or are interested in ideas on how...

Tell me more
Webinar: What Does A World Class Service Desk Look Like?

19 December 2017

The process to Service Desk Certification is a long and competitive journey but also a fulfilling and wonderful achievement. With many service desks receiving two, three and four stars at certification...

Tell me more
The Conference For Service Desk Leaders

12 March 2018

Hilton Metropole, NEC, Birmingham

Book Now SHARE:

Tell me more

Come and see us

SDI exhibits at service desk events around the world. Find an event near you and pop along to see the team!

SDI Awards 2017


SDI Conference 2016

SDI16 Mexico

Some of SDI's previous events

We have had some fantastic speakers and showcases over the years. Take a look at some pictures from our previous events.

  • Feel free to get in touch. To ask a question directly please submit your message using the form below.
  • This field is for validation purposes and should be left unchanged.