Webinar: Refining and Automating Processes

24 May 2018

Join us on May 24th at 10am EST / 3pm BST for actionable insights on how automation can streamline processes and improve performance for your service desk.   Automation can play...

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Events: Experience Level Agreements

31 May 2018

BMA House, London

Service Level Agreements (SLAs) have long been used for quick and accurate views on overall performance, but what do these SLA metrics really mean to your business?  SLAs are usually technical...

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5 June 2018

SITS 18 will be held from 5th -6th June 2018 at the London Olympia, Kensington. If you’re already coming along, don’t forget to register for the VIP list where you will...

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Event: ITSM & Gender Equality

21 June 2018


How far has our industry come when it comes to gender equality? What practical things can we all do to help build on progress already being made in this area? Come to this one...

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Events: Measure & Improve

18 July 2018

ThinkTank Birmingham

This one-day practical workshop has been designed specially for everyone keen to improve their use of service desk metrics. We will explore in detail the different types of service desk metrics...

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Come and see us

SDI exhibits at service desk events around the world. Find an event near you and pop along to see the team!

  • SITS 2018

    5 June 2018, Olympia, London

    Come and meet the SDI team at The Service Desk & IT Support Show, the UK’s leading event for IT Service Management and Support professionals. The exhibition takes place on 5-6 June 2018 at London’s Olympia. Join Matt Greening as he presents SDI’s Naked Service Desk striping back the service desk to identify the top 10 elements for brilliant service. You can also see SDI’s Chief Innovation Officer, David Wright, in the Keynote Theatre presenting on the 9 Best Practices Of A High Performance Service Desk. see more here>>

  • SDI18MX

    20 September 2018, Mexico City

    Te damos la bienvenida a la tercer conferencia Latinoamericana dedicada exclusivamente a la industria de Gestión de Servicios de TI (ITSM) y Service Desk.

    #SDI18MX trae para ti las principales personalidades internacionales en estos temas, así como conferencistas de clase mundial seleccionados cuidadosamente por el equipo de BP Gurus y el Service Desk Institute de Reino Unido.

    Fecha de conferencia:

    20 de septiembre de 2018

  • Fusion

    30 September 2018, St Louis, USA

    Join SDI’s Chief Value and Innovation Officer David Wright at FUSION 18 as he shares his expertise in the 4th industrial revolution and how this is creating and shaping the future of the IT service industry.

    FUSION 18 is where IT experts, practitioners and solution providers from around the country come together to gain new insights to propel their role in the IT Service Management world. Takes place September 30-October 3, 2018 at the Hyatt Regency St. Louis at The Arch in St. Louis, Missouri.

  • ITSM 18

    19 November 2018, Bishopsgate, London

    Come and meet the SDI team at their exhibition stand.

IT Service & Support Awards 2018 Gallery

SDI Awards 2017


SDI Conference 2016

SDI16 Mexico

Some of SDI's previous events

We have had some fantastic speakers and showcases over the years. Take a look at some pictures from our previous events.

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