Webinar: IT Service & Support Awards 2019 Launch

25 July 2018

At your desk

On Wednesday 25th of July at 11am we will be joined by some of this year’s award winners who’ll be discussing their service desk’s future plans, the awards entry process and...

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SDI18MX Conference, Mexico City

19 September 2018

Taking place on 20th September 2018 in Mexico City, #SDI18MX will bring together IT service professionals from all over Latin America. #SDI18MX aims to inspire the ITSM community with a brilliant...

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Webinar: Integrating & Automating Processes & Tools

30 January 2019


Brian Hendry, Consulting Business Manager at Axios and Scarlett Bayes, Industry Analyst at SDI will be discussing the recent SDI research report: Integrating & Automating Processes & Tools. SHARE:

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Creating A Customer Led Service Strategy

12 February 2019


Join us on Tuesday 12th February for our unique event which will delve into how your service desk should use customer feedback to continually improve your service and how to incorporate...

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ITSM Tools Live Demo Day

20 February 2019


Our ITSM Tools Live Demo Day, taking place on Wednesday 20 February is the perfect way for you to narrow down your search on finding the ideal tool for your service...

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Come and see us

SDI exhibits at service desk events around the world. Find an event near you and pop along to see the team!

  • SITS 2018

    5 June 2018, Olympia, London

    Come and meet the SDI team at The Service Desk & IT Support Show, the UK’s leading event for IT Service Management and Support professionals. The exhibition takes place on 5-6 June 2018 at London’s Olympia. Join Matt Greening as he presents SDI’s Naked Service Desk striping back the service desk to identify the top 10 elements for brilliant service. You can also see SDI’s Chief Innovation Officer, David Wright, in the Keynote Theatre presenting on the 9 Best Practices Of A High Performance Service Desk. see more here>>

  • SDI18MX

    20 September 2018, Mexico City

    Te damos la bienvenida a la tercer conferencia Latinoamericana dedicada exclusivamente a la industria de Gestión de Servicios de TI (ITSM) y Service Desk.

    #SDI18MX trae para ti las principales personalidades internacionales en estos temas, así como conferencistas de clase mundial seleccionados cuidadosamente por el equipo de BP Gurus y el Service Desk Institute de Reino Unido.

    Fecha de conferencia:

    20 de septiembre de 2018

  • Fusion

    30 September 2018, St Louis, USA

    Join SDI’s Chief Value and Innovation Officer David Wright at FUSION 18 as he shares his expertise in the 4th industrial revolution and how this is creating and shaping the future of the IT service industry.

    FUSION 18 is where IT experts, practitioners and solution providers from around the country come together to gain new insights to propel their role in the IT Service Management world. Takes place September 30-October 3, 2018 at the Hyatt Regency St. Louis at The Arch in St. Louis, Missouri.

  • ITSM 18

    19 November 2018, Bishopsgate, London

    Come and meet the SDI team at their exhibition stand.

IT Service & Support Awards 2018 Gallery

SDI Awards 2017


SDI Conference 2016

SDI16 Mexico

Some of SDI's previous events

We have had some fantastic speakers and showcases over the years. Take a look at some pictures from our previous events.

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