Webinar: ¿Cómo alcanzar la certificación del Service Desk Institute ? – Caso de éxito de Gentera

24 January 2019


¿Cómo alcanzar la certificación del Service Desk Institute ? – Caso de éxito de Gentera 10am (UTC), Jueves 24 de Enero 4pm (GMT), Thursday 24th January Gentera el grupo emprendedor líder...

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Webinar: Integrating & Automating Processes & Tools

30 January 2019


Brian Hendry, Consulting Business Manager at Axios and Scarlett Bayes, Industry Analyst at SDI will be discussing the recent SDI research report: Integrating & Automating Processes & Tools. SHARE:

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Webinar: ITIL 4 ¿cómo se integra con otros marcos de referencia y nuevas formas de trabajo?

31 January 2019


ITIL 4 se complementa con otros marcos de referencia y se integra con nuevas formas de trabajo, como Agile, DevOps, Lean, así como con el gobierno y liderazgo de TI. Proporciona...

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Webinar: Chatbots- actualidad y mejores prácticas para diseñar una gran experiencia de usuario

7 February 2019


Los chatbots son el nuevo gran boom del software, descubre si tu empresa está lista para adentrarse en ese nuevo mundo y conoce más sobre las mejores prácticas para una implementación...

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Creating A Customer Led Service Strategy

12 February 2019


Join us on Tuesday 12th February for our unique event which will delve into how your service desk should use customer feedback to continually improve your service and how to incorporate...

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Come and see us

SDI exhibits at service desk events around the world. Find an event near you and pop along to see the team!

  • Future Of The Contact Centre 2019

    13 February 2019, Victoria Park Plaza, London

    SDI’s industry analyst Scarlett Bayes will be presenting at FOCC19 on 13 February in London. Register here.

  • Merging Service Desks

    2 May 2019, ExCeL London

    At SITS19, SDI’s Consultant Auditor, Emma Faller, shares her experiences of implementing, adapting and adopting a framework to meet the needs of three shared service partner organisations and their users. She also shares advice for organisations who want to consolidate services into a leaner, more customer-focused single service.

    Register here>>

  • SITS 2019

    5 June 2018, ExCeL London

    Come and meet the SDI team at The Service Desk & IT Support Show, the UK’s leading event for IT Service Management and Support professionals. The exhibition takes place on 1&2 May 2019 at London’s Excel. See more here>>

  • ITSM 19

    18 November 2019, Bishopsgate, London

    Come and meet the SDI team at our exhibition stand at itSMF UK’s annual conference.

IT Service & Support Awards 2018

SDI Awards 2017



Some of SDI's previous events

We have had some fantastic speakers and showcases over the years. Take a look at some pictures from our previous events.

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