SDI Awards 2024/25

Celebrating our industry's
service desk & support teams

Get ready to sparkle and shine! The SDI Awards 2024~25 are now open.

The SDI Awards is THE ultimate celebration for service desk and support teams worldwide. Picture this: a dazzling gala dinner where hundreds of industry pros gather to honour the incredible achievements of teams just like yours. We’re talking about a night filled with cheers, applause, and maybe even a little fizz! It’s where brilliance meets recognition, where hard work gets its well-deserved spotlight. Got burning questions about the SDI Awards or how to strut your stuff in the entry process? Don’t be shy! Reach out to us using the form at the bottom of this page, and let’s make magic happen together.

Dates for the diary

Awards Entry Portal Opens
Monday 1 April 2024
Closing Date For Entries
Tuesday 3 September 2024
Shortlisted Entrants Notified
Monday 30 September 2024
Shortlisted Judging Commences
w/c Monday 14 October 2024
Finalists Notified
w/c Monday 21 October 2024
Best Service Desk Judges Visits
w/c Monday 4 November 2024
Best Managed Service Provider Judges Visits
w/c Monday 4 November 2024
Winners Announced
27 March 2025, SDI Awards Gala Celebration, Hilton Metropole Birmingham
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The 2024~25 Awards

Service Desk Of The Year

There is no better way to demonstrate the impact and difference that your team makes to the organisation you support than entering for the Best Service Desk awards.

Service Desk Team Leader of the Year

This award is open to a service desk or support team leader with a passion for developing team members to deliver customer service excellence and can demonstrate outstanding achievement and commitment in helping their team.

Service Desk Analyst of the Year

Open to service desk or support analysts with a passion for customer service excellence who demonstrate outstanding achievement and commitment in helping their team.

Service Transformation Of The Year

This award recognises the agile IT service teams tirelessly supporting the rapid transformation of their business and its customers during the crisis and how they responded to deliver at pace.

Best Service Desk CX

We are pleased to announce a new service excellence category. This award is open to IT service and support teams that deliver the highest levels of customer excellence and service to each and every customer.

Managed Service Provider Of The Year

There is no better way to showcase the impact that your enterprise managed service team makes to the organisations you support than by entering for the Managed Service Provider award.

Awards Gala Dinner Highlights

Interested in Sponsoring the Awards?

If you’re interested supporting the awards, please contact [email protected] or call 01689 889100.

Register your interest for the 2024~25 awards

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