Contents: • Introduction • Building a service desk vision & mission, increasing your vision visibility • Making...

A View From The Frontline
Industry Insight

The results of this survey – sent out to ITSM professionals during October and November 2015 –...

DevOps has become a key component of any ITSM agenda. The marketed benefits and value of following...

How do today’s service desks spend their time? This report reveals how efficient service desk professionals are and...

Benchmark Your Service Desk Discover how your service desk compares to industry averages and statistics revealed in...

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