Shared Support Services Industry Insight Shared Support Services Shared Service is the over-arching term for the practice of merging or sharing... A View From The Frontline 2019 Industry Insight A View From The Frontline 2019 The third iteration of this report in 2017 took a... Report: An Introduction to Problem Management Free Membership Taster Download the latest ‘Introduction to Problem Management’ report for FREE using the form below. Problem management is... Leveraging IT Operations Analytics Free Membership Taster Download the latest ‘Leveraging IT Operations Analytics’ report for FREE using the form below. The author... Gender Equality in ITSM: Post-Event Report Industry Insight On 21 st June 2018, SDI and Ivanti hosted a forum for service desk professionals (both... The State of Service Desk Strategy Industry Insight The State of Service Desk Strategy 2018 Strategy is an important part of a service desk’s responsibility;... Customer Experience in ITSM Insight Report Insight Report, Background & Methodology Recent SDI research suggested that customer satisfaction is the most significant indicator... UK ITSM Tools & Technology Market Review Industry Insight UK ITSM Tools & Technology Market Review SDI has an unparalleled position in the ITSM space whereby... Realising ROI From Self-Service Technologies Industry Insight According to SDI’s industry leading research, there has been a significant increase in the adoption of self-service technologies... Measuring and Making the Most of Metrics Industry Insight Metrics and reporting can be a significant asset for the service desk, as well the business, by... Digital Transformation Industry Insight Between March and April 2018, the Digital Transformation survey was sent to a wide variety of service... GDPR, Information Security, and the IT Service Desk Industry Insight Information security is a growing concern – and budget item – for most, if not all, organisations.... A View From The Frontline – University Edition Industry Insight Following the latest iteration of ‘A View From The Frontline’ published earlier this year, SDI and UCISA... Service Desk Success – Reward and Recognition Free Report This is part 11, the final part in The Naked Service Desk Series! The original Naked Service Desk... Marketing the Service Desk, Insight Report Free Insight Report This is part 10 in the Naked Service Desk Series The original Naked Service Desk Blog explores the concept... Management Reports: Metrics for the Service Desk Free Insight Report This is part 9 in the Naked Service Desk Series The original Naked Service Desk Blog explores the concept... Digital Transformation Industry Insight On 24th August 2017, SDI and Ivanti hosted a forum for service desk professionals to voice and... Improving the Onboarding Process Free Insight Report This is part 7 in the Naked Service Desk Series The original Naked Service Desk Blog explores the... Is Self-Help Serving Its Purpose? Industry Insight For several years, self-help has played an integral role in the support structure of the modern service... Is Self-Service Serving Its Purpose? Industry Insight Self-service has plays an integral role in the support structure of the modern service desk. This report... Reviewing & Refining Existing Processes Free Report Free Insight Report: Refining Processes This is part 4 in the Naked Service Desk Series The original Naked... The Customer Experience: Service Level Agreements Free Template Free Resource: Service Level Agreement Template This is part 3 in The Naked Service Desk Series. The... Analyst 2.0 Industry Insight With developing technologies such as Artificial Intelligence and Virtual Assistants, as well as rising rates of self-help... Building an Aligned Service Desk: Vision & Mission Report Free Report This is part 2 in the Naked Service Desk Series Contents: • Introduction • Building a service... SaaS vs. On Premise Industry Insight An ITSM tool is vital to the modern service desk. Choosing how the tool is provided can... Service Desk Benchmark Report 2017 Industry Insight Benchmark Your Service Desk Discover how your service desk compares to industry averages and statistics revealed in... Members only. Thank you for your interest in this piece of content. Unfortunately this particular item is reserved exclusively for SDI members. We would love to grant you access. Simply create a membership account and you'll get access to all of our exclusive content. If you are already a member of SDI, please log in here. To access this content you need to be a member Create an account and get access to our exclusive content Join Now ×
