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With developing technologies such as Artificial Intelligence and Virtual Assistants, as well as rising rates of self-help...

Contents: • Introduction • Building a service desk vision & mission, increasing your vision visibility • Making...

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An ITSM tool is vital to the modern service desk. Choosing how the tool is provided can...

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How do today’s service desks spend their time? This report reveals how efficient service desk professionals are and...

Benchmark Your Service Desk Discover how your service desk compares to industry averages and statistics revealed in...

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