Shine17 – The Videos Online ITSM Conference Webinar: How to Measure Customer Satisfaction and Perception Webinar How are service desks measuring customer satisfaction and perception? Catch up with the recording of this SDI... Webinar: Automating and Refining Service Desk Processes Webinar How are service desks automating and refining Service Desk Processes? Automation can play a key role in... Webinar: Service Desk Automation in Action Webinar How are service desks employing automation to benefit the business? Automation is becoming an important part of... Webinar: Progress your service desk career with SDI training Webinar Listen to our Head of Service Desk Certification, and SDI trainer, Carla Thornley to find out how... Member Webinar: Proactive Customer Perception programmes Member Webinar To access this content, you must purchase Team Membership – 1 Year, Team Membership – 2 Years,... Webinar: Creating An Effective Self-Service Strategy Webinar How effective is your self-service strategy? With the levels of self-service provided by the likes of Amazon, ASOS, and Zappos, service desks are... Webinar: Finding and engaging with your customer advocates Webinar Do you know who your customer advocates are? Do you make the most of their influence? ... Webinar: How Waitrose radically improved their performance metrics Webinar Waitrose share how they transformed their performance metrics. Following the Service Desk Standard helped Waitrose to radically improve the effectiveness and... Webinar: What does a world class service desk look like? Webinar What makes a ‘world class’ service desk? In this webinar Lyssa Edwards, Director Consulting Delivery at CGI... Webinar: Service Desk Metrics: What and how to measure to gain the most value Webinar Metrics can be the key to service improvement, but service desks may not know which metrics are... Webinar: Moving From Change Approval to Change Management, Anthony Orr Webinar Many organizations are struggling with proving the value of IT changes. Why? They’re not doing true change... Webinar: Building A Business Case For ITSM In The Cloud Webinar Listen to our Chief Value Officer, David Wright, and Neil Penny of Sunrise Software discussing key findings... DevOps In The Real World Webinar For several years, DevOps has been the centre of heated debate in the ITSM industry. Is it... The Global Service Desk Standard Best Practice The SDI Global Best Practice Service Desk Standard has been designed to look closely at all aspects... Planning Service Desk Resource Webinar This webinar explores staff resourcing methods and planning for service desks, with guest presenter Craig Lee from... The Value of an Intersecting ITAM and ITSM Program Webinar With constant pressure on the IT budget, organisations can no longer afford to not effectively manage their... Members only. Thank you for your interest in this piece of content. Unfortunately this particular item is reserved exclusively for SDI members. We would love to grant you access. Simply create a membership account and you'll get access to all of our exclusive content. If you are already a member of SDI, please log in here. To access this content you need to be a member Create an account and get access to our exclusive content Join Now ×
