Shine17 – The Videos
Online ITSM Conference

 University of Glasgow: Changing Tools, What We Learned Watch the recording of this webinar featuring a Q&A...

Asset Management for the Service Desk Watch the recording of this webinar in which we discuss asset management...

10 Tips For Maximising Remote Support Tools Watch the recording of this webinar to discover the key...

How are service desks measuring customer satisfaction and perception? Catch up with the recording of this SDI...

How are service desks automating and refining Service Desk Processes? Automation can play a key role in...

How are service desks employing automation to benefit the business? Automation is becoming an important part of...

Listen to our Head of Service Desk Certification, and SDI trainer, Carla Thornley to find out how...

To access this content, you must purchase Team Membership – 1 Year, Team Membership – 2 Years,...

How effective is your self-service strategy? With the levels of self-service provided by the likes of Amazon, ASOS, and Zappos, service desks are...

Do you know who your customer advocates are?  Do you make the most of their influence?  ...

Waitrose share how they transformed their performance metrics. Following the Service Desk Standard helped Waitrose to radically improve the effectiveness and...

What makes a ‘world class’ service desk? In this webinar Lyssa Edwards, Director Consulting Delivery at CGI...

Metrics can be the key to service improvement, but service desks may not know which metrics are...

Many organizations are struggling with proving the value of IT changes. Why? They’re not doing true change...

Listen to our Chief Value Officer, David Wright, and Neil Penny of Sunrise Software discussing key findings...

For several years, DevOps has been the centre of heated debate in the ITSM industry. Is it...

The SDI Global Best Practice Service Desk Standard has been designed to look closely at all aspects...

This webinar explores staff resourcing methods and planning for service desks, with guest presenter Craig Lee from...

With constant pressure on the IT budget, organisations can no longer afford to not effectively manage their...

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