Virtual Event: Service Intelligence On Tuesday 13th August we were joined by a variety of speakers who delved into the contemporary... Webinar: Actualización del Estándar de Mejores Prácticas Globales… Webinar: Actualización del Estándar de Mejores Prácticas Globales para Service Desk y beneficios del programa de certificación... Climb your own ladder – not just the corporate ladder… … by gaining transferable skills to demonstrate you are an excellent service desk professional The way in... Customer-Driven IT Service Desk: Why and How? Webinar: Customer-Driven IT Service Desk: Why and How? When you’re seeking to develop your service it’s... Webinaro: Entendiendo los beneficios de Robotic Process Automation Los asistentes al webinar entenderán los beneficios de implementar RPA (Robotic Process Automation) en las Organizaciones. Revisaremos... Webinar: ¿Cómo alcanzar la certificación del Service Desk Institute ? – Caso de éxito de Gentera Gentera el grupo emprendedor líder de la inclusión financiera en el segmento subatendido, con presencia en México,... Webinar: ITIL 4 ¿cómo se integra con otros marcos de referencia y nuevas formas de trabajo? ITIL 4 se complementa con otros marcos de referencia y se integra con nuevas formas de trabajo,... Chatbots: actualidad y mejores prácticas para diseñar una gran experiencia de usuario Los chatbots son el nuevo gran boom del software, descubre si tu empresa está lista para adentrarse... Webinaro: El impacto de ITIL4 en la gestión de servicios digitales En esta sesión el Dr. Corona, arquitecto de la versión 4 de ITIL, expondráen el idioma español... Webinar: The Smart 24/7 Service Desk SDI18DXB speaker Hussam Harakeh, IT Service Desk Lead at King Abdullah University of Science and Technology (KAUST)... Shine18 – The Videos Online ITSM Conference Webinar: Affordable Benchmarks for Service Desks, with Jeff Rumburg Webinar Creating Affordable Benchmarks for Service Desks Personalised Benchmarks cost too much. That’s right… they’re simply too expensive!... Webinar: Wellbeing in the Workplace: NHS Wales Informatics Service Webinar Wellbeing in the Workplace: NHS Wales Informatics Service NHS Wales Informatics Service is the national organisation... Webinar: Integrating And Automating Processes And Tools Webinar Integrating And Automating Processes And Tools What is causing your organisation to miss out on customer adoption... Webinar: How ITSM Innovation Can Unify An Entire Organisation Webinar How ITSM Innovation Can Unify An Entire Organisation Staying on the cutting edge of service is a... Webinar: Continuous Improvement for the Service Desk Through Automated Workflows Webinar Yorkshire Water: Continuous Improvement for the Service Desk Through Automated Workflows Watch the recording of this webinar with Steve... Webinar: University of Glasgow: Changing Tools, What We Learned Webinar University of Glasgow: Changing Tools, What We Learned Watch the recording of this webinar featuring a Q&A... Webinar: Asset Management for the Service Desk Webinar Asset Management for the Service Desk Watch the recording of this webinar in which we discuss asset management... Webinar: 10 Tips For Maximising Remote Support Tools Webinar 10 Tips For Maximising Remote Support Tools Watch the recording of this webinar to discover the key... Webinar: How to Measure Customer Satisfaction and Perception Webinar How are service desks measuring customer satisfaction and perception? Catch up with the recording of this SDI... Webinar: Automating and Refining Service Desk Processes Webinar How are service desks automating and refining Service Desk Processes? Automation can play a key role in... Webinar: Service Desk Automation in Action Webinar How are service desks employing automation to benefit the business? Automation is becoming an important part of... Webinar: Progress your service desk career with SDI training Webinar Listen to our Head of Service Desk Certification, and SDI trainer, Carla Thornley to find out how... Shine17 – The Videos Online ITSM Conference Member Webinar: Proactive Customer Perception programmes Member Webinar To access this content, you must purchase Team Membership – 1 Year, Team Membership – 2 Years,... Webinar: Creating An Effective Self-Service Strategy Webinar How effective is your self-service strategy? With the levels of self-service provided by the likes of Amazon, ASOS, and Zappos, service desks are... Webinar: Finding and engaging with your customer advocates Webinar Do you know who your customer advocates are? Do you make the most of their influence? ... How Waitrose radically improved their service desk performance metrics Webinar Waitrose share how they transformed their performance metrics. Following the SDI Best Practice Standard helped Waitrose to radically improve the... Webinar: How Waitrose radically improved their performance metrics Webinar Waitrose share how they transformed their performance metrics. Following the Service Desk Standard helped Waitrose to radically improve the effectiveness and... Webinar: What does a world class service desk look like? Webinar What makes a ‘world class’ service desk? In this webinar Lyssa Edwards, Director Consulting Delivery at CGI... Webinar: Service Desk Metrics: What and how to measure to gain the most value Webinar Metrics can be the key to service improvement, but service desks may not know which metrics are... Webinar: Moving From Change Approval to Change Management, Anthony Orr Webinar Many organizations are struggling with proving the value of IT changes. Why? They’re not doing true change... Webinar: Building A Business Case For ITSM In The Cloud Webinar Listen to our Chief Value Officer, David Wright, and Neil Penny of Sunrise Software discussing key findings... DevOps In The Real World Webinar For several years, DevOps has been the centre of heated debate in the ITSM industry. Is it... The Global Best Practice Standard for Service Desk Best Practice The SDI Global Best Practice Standard for Service Desk has been designed to look closely at all aspects... Planning Service Desk Resource Webinar This webinar explores staff resourcing methods and planning for service desks, with guest presenter Craig Lee from... The Value of an Intersecting ITAM and ITSM Program Webinar With constant pressure on the IT budget, organisations can no longer afford to not effectively manage their... 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