Shine17 – The Videos
Online ITSM Conference

Listen to our Head of Service Desk Certification, and SDI trainer, Carla Thornley to find out how...

In this webinar exclusively for SDI members we discuss the characteristics and benefits of proactive customer feedback and...

Metrics can be the key to service improvement, but service desks may not know which metrics are...

Many organizations are struggling with proving the value of IT changes. Why? They’re not doing true change...

Listen to our Chief Value Officer, David Wright, and Neil Penny of Sunrise Software discussing key findings...

For several years, DevOps has been the centre of heated debate in the ITSM industry. Is it...

The SDI Global Best Practice Service Desk Standard has been designed to look closely at all aspects...

This webinar explores staff resourcing methods and planning for service desks, with guest presenter Craig Lee from...

With constant pressure on the IT budget, organisations can no longer afford to not effectively manage their...

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