Privacy Policy

Privacy Policy

Updated November 2021


Your privacy is important to us.

At the Service Desk Institute we’re all about inspiring the global service desk community to be brilliant – and we want you to be confident that the information you give us when interacting with us is safe and secure.

This Privacy Policy explains how we use your information to give you a better, more personalized SDI experience. We’ll also tell you how and why we collect your personal info, your rights and choices when it comes to these details, as well as the steps SDI will take to keep it secure and confidential.


1. What this Privacy Policy covers

2. Personal information we collect

3. How we collect and use your personal information

4. Why do we process your personal information?

5. Use of children’s personal information

6. Sharing your personal information with approved partners within the SDI Global Group

7. Disclosure of your personal information to other organizations

8. How you can change permissions

9. Your information rights and responsibilities

10. Cookies

11. Keeping your personal information secure

12. How long do we keep your personal information?

13. How to contact us

14. Changes


Effective as of: 25 May 2018

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