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Virtual

Behind The Scenes With AI Agents

Learn how AI agents work behind the scenes in ITSM to automate processes, reduce overhead, and deliver seamless enterprise service experiences.

DATE: 22nd July 2025
TIME: 11:00 AM - 12:00 PM BST
duration: 1 Hour
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Behind The Scenes With AI Agents
Virtual

How Domino’s Pizza Built a High-Performing, Customer-Obsessed Service Desk

Learn how AI agents work behind the scenes in ITSM to automate processes, reduce overhead, and deliver seamless enterprise service experiences.

DATE: 31st July 2025
TIME: 1:30 PM - 2:30 PM BST
duration: 1 Hour
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How Domino’s Pizza Built a High-Performing, Customer-Obsessed Service Desk
Virtual

ITSM Tools Demo Day – USA Time Zone

Set to Level Up Your Service Desk? Get ready to meet 8 ITSM wizards who will unveil their magic solutions, designed to transform your service desk from ‘meh’ to ‘magnificent’!

DATE: 06th August 2025
TIME: 8:00 AM - 1:30 PM CST
duration: 5 Hours 30 Minutes
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ITSM Tools Demo Day – USA Time Zone
Virtual

Driving Service Improvement: Making the Most of What You Already Know

Service desk leaders: discover how to do more with what you have, spot overlooked wins, and build momentum through smart, sustainable changes. Register here...

DATE: 28th August 2025
TIME: 10:00 AM - 11:00 AM GMT
duration: 1 Hour
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Driving Service Improvement: Making the Most of What You Already Know

Training And Development

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Virtual

The Future of the IT Service Desk – Embracing AI & Automation

DATE: 03rd December 2025
TIME: 9:00 AM - 4:30 PM GMT
duration: 7 Hours 30 Minutes
Location: Virtual - Login from anywhere
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Virtual

ITIL4®Specialist: Create, Deliver and Support

DATE: 17th - 19th November 2025
TIME: 9:00 AM - 4:30 PM GMT
duration: 7 Hours 30 Minutes
Location: Virtual - Login from anywhere
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Virtual

The Future of the IT Service Desk – Embracing AI & Automation

DATE: 29th September 2025
TIME: 9:00 AM - 4:30 PM GMT
duration: 7 Hours 30 Minutes
Location: Virtual - Login from anywhere
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Latest Resources

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10 Signs Your Service Desk Needs a Health Check

15.07.25

10 Signs Your Service Desk Needs a Health Check

A high-performing service desk is essential for delivering quality IT support, maintaining end-user satisfaction, and enabling the wider business. But...

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From Stressed to Confident: How One Course is Transforming Life on the Service Desk 

01.07.25

From Stressed to Confident: How One Course is Transforming Life on the Service Desk 

Working on a service desk isn’t just a technical role - it’s an emotional one.  You’re solving urgent problems. Handling tough conversations....

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ITSM Maturity Models: Your Roadmap to Service Excellence  

13.06.25

ITSM Maturity Models: Your Roadmap to Service Excellence  

Let’s start with an uncomfortable truth: most IT teams are pushing strategic improvements to the next quarter because they’re busy putting out...

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