You’ve probably heard the theory that the pandemic is the real reason behind the Great Resignation. Sure, the pandemic has encouraged some employees to change how they think about work and re-evaluate what they want from work. But is the pandemic the only reason behind these resignations? And what does
Welcome to your SDI Membership!
You can now download your membership logo to display proudly on your email signatures, website, service desk portal or intranet.
New member resource: Find out how to claim your free Service Desk Essentials Toolkit full of handy service desk calculators and scorecards from SDI partner, MetricNet.
There’s lots to discover on the website, but if you’re looking for exclusive member resources a great place to start is with our downloadable Member Reports & Video Content which cover topics like service desk metrics, improving the customer experience, employee wellbeing, problem management, self-service strategy and XLA’s.
As a member of SDI you get HUGE discount on our essential Training Courses, Resourcing Service, Service Improvement Services and Conference Tickets, alongside free access to our Member VIP Events and free entry to the IT Service & Support Awards.
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Latest from Our Blog
New technologies are emerging daily, and with each innovation, there is a need (and pressure) to acquire new digital skills quickly. But do you know how much knowledge you, as someone who provides service support, or your organisation’s end-users, should have today? And how much knowledge would you like your
The shift to more personalised, targeted customer experiences is largely due to technological advances, with machine learning, artificial intelligence and biometric identification increasingly integrating to provide more data-based customer information. In this article, we’ll cover why hyper-personalisation is one of the key drivers of business growth and how to