Login

Welcome to your SDI Membership! 

You can now download your membership logo to display proudly on your email signatures, website, service desk portal or intranet.

New member resource: Find out how to claim your free Service Desk Essentials Toolkit full of handy service desk calculators and scorecards from SDI partner, MetricNet.

There’s lots to discover on the website, but if you’re looking for exclusive member content a great place to start is with our downloadable Member Reports which cover topics like service desk metrics, improving the customer experience, employee wellbeing, problem management and self-service strategy.

Questions or feedback? Use the ‘Get in touch’ button at the top right of the website or use Live Chat – we’d love to hear from you!

Latest from Our Blog

Are You Measuring and Making the Most of Your Service Desk Metrics?

Metrics and reporting can be a significant asset for the service desk, as well the business, by allowing the service desk to monitor performance and measure service improvements. However, there are multiple factors that can reduce the efficacy and value of producing metrics reports. This recent SDI report explores what

Read More »

Wow! SDI21 in numbers

Celebrating SDI21 Each year after our annual conference we love to take a look back at some of our highlights, often with a video made up of footage filmed at the event. This year things are a little different as we couldn’t meet in person, but we’ve put together an

Read More »

Runshaw College: Our Certification Success

“The pride and satisfaction within the team at seeing how highly we are valued and respected by the business was a great by-product of this process.” Andrew Gant, Service Desk Team Leader   Discover how Runshaw College IT Service team benefited from the certification process We recently spoke to Runshaw

Read More »