Harness The Power Series: People Management Harnessing The Power of Assessment – People Management Harness the Power is a blog series written by ITSM experts and authors. The series will focus on the 9 concepts of best practice within a top performing IT service operation and explain how the Service Desk Assessment in particular, as a powerful transformation Read More » 31st March 2020
Your on-hand, virtual community of ITSM Experts As the global slowdown is thrust upon us, we now have a fantastic opportunity to shine through adversity – to be adaptable, fast and flexible, to start planing for the next better set of opportunities. It’s in these uncertain times that now more than ever, SDI want to support our Read More » 25th March 2020
Things To Think About Now Your Team Is Working From Home By Candy Candappa, IT and programme management executive I’ve spent much of the last 20 years managing teams I couldn’t see and often who I never meet. Usually those teams are in different countries spanning time zones, corporations and cultures. To be successful you have to develop a management Read More » 23rd March 2020
