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The Future of the IT Service Desk – Embracing AI & Automation
DATE:
29th September 2025
TIME:
9:00 AM - 4:30 PM GMT
duration:
7 Hours 30 Minutes
Location:
Virtual - Login from anywhere

The Future of the IT Service Desk – Embracing AI & Automation
DATE:
09th July 2025
TIME:
9:00 AM - 4:30 PM GMT
duration:
7 Hours 30 Minutes
Location:
Virtual - Login from anywhere

The Essence of Experience (XLAs)
DATE:
22nd September 2025
TIME:
9:30 AM - 1:30 PM GMT
duration:
4 Hours
Location:
Virtual - Login from anywhere
Latest Resources
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01.07.25
From Stressed to Confident: How One Course is Transforming Life on the Service Desk
Working on a service desk isn’t just a technical role - it’s an emotional one. You’re solving urgent problems. Handling tough conversations....
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13.06.25
ITSM Maturity Models: Your Roadmap to Service Excellence
Let’s start with an uncomfortable truth: most IT teams are pushing strategic improvements to the next quarter because they’re busy putting out...
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10.06.25
“I Was Just Surviving—Now I’m Leading Again” How SDI Reignited A Manager’s Confidence
Managing a Service Desk isn’t just a job—it’s a juggling act. Between firefighting issues, handling stretched teams, and keeping customers and...
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