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Virtual
How To Win an SDI Award 2025~26
Join this webinar and hear our judges and winners top tips, plus live q&a with them. Ask them anything to help turn uncertainty into pure, unbridled awards enthusiasm.
Virtual
Behind The Scenes With AI Agents
Learn how AI agents work behind the scenes in ITSM to automate processes, reduce overhead, and deliver seamless enterprise service experiences.
Virtual
ITSM Tools Demo Day – USA Time Zone
Set to Level Up Your Service Desk? Get ready to meet 8 ITSM wizards who will unveil their magic solutions, designed to transform your service desk from ‘meh’ to ‘magnificent’!
Virtual
Driving Service Improvement: Making the Most of What You Already Know
Service desk leaders: discover how to do more with what you have, spot overlooked wins, and build momentum through smart, sustainable changes. Register here...
Training And Development
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Virtual
The Future of the IT Service Desk – Embracing AI & Automation
Virtual
The Future of the IT Service Desk – Embracing AI & Automation
Virtual
The Essence of Experience: XLA Workshop
Latest Resources
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01.07.25
From Stressed to Confident: How One Course is Transforming Life on the Service Desk
Working on a service desk isn’t just a technical role - it’s an emotional one. You’re solving urgent problems. Handling tough conversations....
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13.06.25
ITSM Maturity Models: Your Roadmap to Service Excellence
Let’s start with an uncomfortable truth: most IT teams are pushing strategic improvements to the next quarter because they’re busy putting out...
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10.06.25
“I Was Just Surviving—Now I’m Leading Again” How SDI Reignited A Manager’s Confidence
Managing a Service Desk isn’t just a job—it’s a juggling act. Between firefighting issues, handling stretched teams, and keeping customers and...
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