Over the last two years, remote working has become very popular for companies and employees. And it’s here to stay! Whether you allow your team to work remotely, in the office, or something in-between, you should be aware of some hidden security risks that can interrupt normal business operations. This article
Welcome to your SDI Membership!
You can now download your membership logo to display proudly on your email signatures, website, service desk portal or intranet.
New member resource: Find out how to claim your free Service Desk Essentials Toolkit full of handy service desk calculators and scorecards from SDI partner, MetricNet.
There’s lots to discover on the website, but if you’re looking for exclusive member resources a great place to start is with our downloadable Member Reports & Video Content which cover topics like service desk metrics, improving the customer experience, employee wellbeing, problem management, self-service strategy and XLA’s.
As a member of SDI you get HUGE discount on our essential Training Courses, Resourcing Service, Service Improvement Services and Conference Tickets, alongside free access to our Member VIP Events and free entry to the IT Service & Support Awards.
Questions or feedback? Use the ‘Get in touch’ button at the top right of the website, use our Live Chat or share your thoughts in our Membership Feedback Survey – we’d love to hear from you!
Latest from Our Blog
If we look at the relationship between customer support teams and their end-users, the end-user experience relies on how a support team works, right? When today’s end-users try to solve an issue, they usually want two things… First, they want their questions answered. Secondly, they don’t want to wait on
About Aneurin Bevan ICT Service Aneurin Bevan University Health Board is a large Health Board covering the former county of Gwent in South Wales. The Service Desk is the single point of contact for all IT related issues and is a small team of dedicated Engineers and Analysts that strive to