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From Toil to Triumph: How AI is Transforming Support
This webinar explores how AI is transforming IT Service Management. Discover the balance between AI-driven efficiencies to deliver the right service, while improving outcomes for all.
In-Person
From £275
SDI Conference: Spark 25
Get ready to ignite your passion, elevate your skills, and illuminate the path to success at the SDI Spark Conference! It is time to be energised, empowered, and equipped with a treasure trove of...
Virtual
The Service Management Advantage: Elevate Your IT Team’s Impact – Optimise ITSM to Deliver Outstanding Service & Business Value
Join The Service Management Advantage-Elevate Your IT Team’s Impact webinar, drawing on insights from the Harvard Business Review report “The Service Management Advantage.”
Virtual
Unlocking the Digital Magic: Transforming Service Desks into Superstars!
Join us for a lively and engaging virtual event where we’ll explore the enchanting world of digital transformation in service desks! This is a celebration of innovation and creativity.
Training And Development
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Virtual
ITIL®4 Foundation Course
Virtual
ITIL®4 Foundation Course
Virtual
Service Desk Analyst – USA (EDT)
Latest Resources
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11.03.25
Members only 
Bridge the Gap: How to Improve Collaboration Between IT Support Levels
Enhancing collaboration among IT support levels is crucial for improving service delivery and boosting customer satisfaction. But there are some...
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11.03.25
How to Empower Customer Service with GigCX
Customer experience and satisfaction are critical to the success of any business. With up to 12 positive experiences needed to make up for a single...
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10.03.25
Using Human-Centric Experience Data for Better Decision-making
Employee productivity is now a top priority for organisations of all sizes and across industries. From an IT service delivery and support perspective, IT...
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