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Virtual
ITSM Tech Takeover: Demo Day Extravaganza!
Get ready to witness innovative ITSM tools in action and discover how they can transform your service management!
Virtual
Rewiring the Connected Enterprise: Supercharging Incident Response with Unified ITSM
In this talk, Akshay zooms in on a single 24-hour window to show how interconnected roles in IT and beyond respond, recover, and innovate during an incident.
In-Person
From £75
Building a Happy Service Desk
Join us in person for an upbeat, interactive event dedicated to transforming the service desk experience! This event will focus on strategies to create a positive, people-first support environment...
Virtual
How To Win an SDI Award 2025~26
Join this webinar and hear our judges and winners top tips, plus live q&a with them. Ask them anything to help turn uncertainty into pure, unbridled awards enthusiasm.
Training And Development
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Virtual
The Future of the IT Service Desk – Embracing AI & Automation
Virtual
The Essence of Experience (XLAs)
Virtual
Proactive Problem Management
Latest Resources
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16.05.25
Surrounded by Intelligence: Our New Reality
About the Author John Noctor, Chief Delivery Officer, SDI. Dedicated to driving customer success and delivering exceptional customer experiences,...
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08.05.25
Members only 
Improve Your Service Desk with May’s Premium Template Pack
We're excited to launch the first in a new monthly series of downloadable premium template packs exclusively for Premium Members. This month’s...
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07.05.25
The Global Best Practice Standard for Service Desk – Version 9
NEW Version 9.0 Available Now The Global Best Practice Standard for Service Desk is one of the most powerful tools available to support your continual...
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