Question – “So I’ve done ITIL® 4 Foundation, why should I take (and why do I need!) SDI’s Service Desk Analyst (SDA) or Service Desk Manager (SDM) course, what is the value to me?” Author: John Noctor, Chief Delivery Officer, SDI. As a trainer of all 3 courses; ITIL® 4, Service Desk Analyst (SDA) and Service Desk Manager (SDM), IContinue reading “ITIL® 4 and SDI’s Service Desk Analyst and Service Desk Manager Courses”
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The Global Best Practice Standard for Service Desk
Download V8 Global Best Practice Standard for Service Desk One of the best tools we offer that you can use to map your own improvement journey is the globally recognised Best Practice Standard. The Best Practice Standard is designed to look closely at all aspects of the service desk operation, including management, customer service, resources, tools, training, strategy and continualContinue reading “The Global Best Practice Standard for Service Desk”