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SDI Member Meet-Up: IT Service Desk Secrets Unlocked

55 Baker Street, London, UK

16th September 2026 (1Day)
10:30 AM - 3:00 PM GMT

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Every IT service challenge leaves clues 🔎

Join us on Baker Street, home of the world’s most famous detective

At this exclusive SDI Member Meet-Up ‘Secrets Unlocked’ hosted by BDO, you’ll hear directly from BDO and other leading organisations as they reveal how they have tackled real service delivery challenges, what they have learned along the way and the approaches that are delivering better outcomes.

This relaxed and collaborative afternoon is your opportunity to uncover practical ideas, exchange experiences with fellow SDI members and build valuable connections with professionals facing many of the same challenges.

Lunch and refreshments will be provided, with plenty of time to continue the conversation and get to know your peers.

⚠️ Only 20 spaces remain, so reserve your team’s places today.

SDI Members 👇

Don’t forget to log in to your account (person icon, top right) when booking this event.

 

Thank you to our event host

The BDO logo with blue letters BDO and red horizontal and vertical lines forming two sides of a rectangle, featured as part of the SDI Member Meet-Up: Uncover Success event.

Agenda

16th September 2026

10:30-11:00

Arrival, networking and coffee

11:00-11:15

Welcome with John & Craig

John Noctor, Chief Customer Success Officer, SDI & today’s host Craig Lawrenson, BDO LLP

John and Craig will open the event with a warm welcome, an introduction to the SDI Member Meet-Up and a brief look at what’s happening across the SDI community.

11:15-11:45

Hear from the BDO Service Delivery Team: Craig Lawrenson, Lee Trimmer, Sam Punet & Colin Hutchens

Discover how BDO is embracing innovation to enhance service delivery and improve the employee experience. The team will share practical examples of initiatives that have helped tackle real-world challenges, such as the Virtual Tech Bar and BDO VERIFY, offering valuable insights into the thinking, implementation and outcomes behind their approach. Expect honest lessons learned, innovative ideas and practical takeaways that can inspire your own service management journey.

11:45-12:30

Speaker To Be Confirmed

Speaker Announcement Coming Soon

12:30-13:30

Lunch & Networking

Take a break to enjoy lunch and refreshments while connecting with peers, exchanging experiences and expanding your professional network.

13:30-14:00

Speaker To Be Confirmed

Speaker Announcement Coming Soon

14:00-14:30

Speaker To Be Confirmed

Speaker Announcement Coming Soon

14:30-15:00

Networking & Close

We’ll round off the afternoon with some final conversations and thanks to everyone for contributing to another successful SDI Member Meet-Up.

Speakers

Short Bio

Service Maturity & Customer Experience Expert Advising CIOs, IT leaders, and service management teams on how to modernise their service operations,...

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John Noctor, Chief Customer Success Officer, SDI

Craig Lawrenson, IT Service Desk Manager at BDO UK

Location

BDO UK London Office

Address

BDO UK London Office,
55 Baker Street, London, UK,
W1U 8AN
55 Baker Street, London, UK
16th September 2026 (1 Day)
10:30 AM - 3:00 PM GMT
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