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SDI Member Meet-Up: Uncovering Success

55 Baker Street, London, UK

16th September 2026 (1Day)
11:30 AM - 3:00 PM GMT

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Every great solution starts with the right clues. Join us on Baker Street for our latest SDI Member Meet-Up, hosted by BDO, as we uncover practical ideas, fresh thinking and the innovations shaping service management. The afternoon will begin with an exclusive look at how BDO has tackled some of its service management challenges and the innovative approaches helping to drive success, offering practical insights that members can take back to their own organisations.

Designed to bring the SDI community together, this relaxed and informal meet-up is the perfect opportunity to connect with fellow service management professionals, exchange ideas and build valuable new relationships. Whether you’re looking for inspiration, practical takeaways or simply the chance to expand your network, you’ll leave with fresh perspectives and new connections.

Lunch and refreshments will be provided throughout the event, giving you plenty of opportunity to continue the conversation and get to know your peers in a welcoming environment.

⚠️ Only 20 spaces left so get your team’s seats reserved now!

SDI Members 👇

Don’t forget to log in to your account (person icon top right) when booking this event.

 

Thank you to our event host

The image shows the BDO logo with bold blue letters BDO and red lines forming an L-shape around the text, on a white background.

Agenda

16th September 2026

11:30-12:00

Arrival, networking and coffee

12:00-12:15

Introducing SDI Member Meet Ups

John Noctor, Chief Customer Success Officer, SDI

John will open the event with a warm welcome, an introduction to the SDI Member Meet-Up and a brief look at what’s happening across the SDI community.

12:15-12:45

Inside BDO's Innovation Journey

Craig Lawrenson, IT Service Desk Manager, BDO

Discover how BDO is embracing innovation to enhance service delivery and improve the employee experience. In this session, the team will share practical examples of initiatives that have helped tackle real-world challenges, offering valuable insights into the thinking, implementation and outcomes behind their approach. Expect honest lessons learned, innovative ideas and practical takeaways that can inspire your own service management journey.

12:45-13:15

Innovation Showcase To Be Confirmed

Speaker Announcement Coming Soon

13:15-13:45

Lunch & Networking

Take a break to enjoy lunch and refreshments while connecting with peers, exchanging experiences and expanding your professional network.

13:45-14:15

Innovation Showcase To Be Confirmed

Speaker Announcement Coming Soon

14:15-14:45

Roundtable Discussion: Shared Challenges, Shared Solutions

Join fellow SDI members for an interactive roundtable discussion where attendees are invited to share a current service management challenge or a success story they’ve experienced. Together, we’ll explore practical solutions, exchange ideas and learn from each other’s experiences in a supportive, community-led environment.

Whether you’re looking for fresh perspectives on a challenge you’re facing or would simply like to listen and contribute to the discussion, everyone is welcome. Sharing is entirely optional, making this a relaxed opportunity to connect with peers, gain practical insights and leave with ideas you can apply within your own organisation.

14:45-15:00

Key Takeaways & Close

We’ll round off the afternoon by reflecting on the key insights shared, highlighting common themes and thanking everyone for contributing to another successful SDI Member Meet-Up.

Speakers

Short Bio

Service Maturity & Customer Experience Expert Advising CIOs, IT leaders, and service management teams on how to modernise their service operations,...

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John Noctor, Chief Customer Success Officer, SDI

Craig Lawrenson, IT Service Desk Manager at BDO UK

Location

BDO UK London Office

Address

BDO UK London Office,
55 Baker Street, London, UK,
W1U 8AN
55 Baker Street, London, UK
16th September 2026 (1 Day)
11:30 AM - 3:00 PM GMT
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