Georgie Otubela, SDI Associate Service Management Consultant

Service Delivery Expert and ITIL (Version 5) Service Lead Author

Georgie is a recognised service management leader with more than 20 years’ experience, an ITIL (Version 5) Master and lead author of the ITIL Version 5 Service publication. She connects technology with business outcomes and champions resilient, value-focused services.

Key Credentials

• 20+ years’ experience in service management and technology leadership
• ITIL (Version 5) Master
• Lead author of the ITIL Version 5 Service publication
• Experience across financial services, banking, insurance, media and other sectors
• Senior leadership experience across service delivery, IT management and product delivery
• Writer, speaker, consultant and practitioner

About Georgie Otubela

Georgie is a recognised service management leader with more than 20 years’ experience across financial services, banking, insurance, media and a range of other sectors.

Her career has progressed from technical infrastructure roles into senior leadership positions spanning service delivery, IT management and product delivery. She has built and led service desk, platform and infrastructure teams, managed complex supplier relationships and guided organisations through service transition, operational challenges and transformation.

Known for bridging the gap between technology teams and the wider business, Georgie translates complex challenges into clear, practical insights. She believes people do not experience processes, they experience services – and champions an approach centred on value, transparency, resilience and continual improvement.

Career and Expertise

Georgie has led technology services across insurance, banking, specialist lending, financial services, media and creative services, gaming, property and professional services.

Her experience includes leading multidisciplinary service desk, platform and infrastructure teams, managing suppliers and budgets, and delivering major transformation programmes. She has also worked extensively across service management, governance, operational resilience and business continuity.

Her broader service management experience spans incident, problem, change and major incident management, service transition, supplier management and the development of SLA, OLA, XLA and KPI frameworks that connect service performance with business outcomes.

Working with organisations of different sizes and levels of complexity has given Georgie a broad commercial perspective and a strong ability to connect technology delivery with wider business priorities.

Consultancy and Service Management Leadership

Georgie’s overarching specialism is connecting service management, technology operations and business priorities to create resilient, accountable and value-focused services.

Her work covers service delivery leadership, operational resilience, governance, service transformation and continual improvement, as well as supplier and outsourced service management.

She also brings experience in regulatory compliance, audit, cloud service management, automation and emerging technologies, alongside mentoring and team development.

Thought Leadership

Georgie is a lead author of the ITIL Version 5 Service publication and an ITIL (Version 5) Master.

As a writer, speaker, consultant and practitioner, she is passionate about keeping service management relevant and inspiring the next generation to see it as a dynamic, essential and rewarding career.

Connect with Georgie

Connect with Georgie on LinkedIn to follow her work and insights on service management, service delivery and ITIL.