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The Blueprint To A Brilliant Service Desk

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Events

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Thousands of Members Worldwide

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Expert ITSM Knowledge

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Over 35 years in ITSM Industry

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Bringing Success To Our Customers

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Leading Design-Build Contractors Power Design Inc achieve 4 star Certification

Leading Design-Build Contractors Power Design Inc achieve 4 star Certification

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My Training Experience: Global Head of Service Desk, Fitch Ratings

My Training Experience: Global Head of Service Desk, Fitch Ratings

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latest news and insights

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Skills every modern service desk manager needs (beyond certification)

16.09.26

Skills every modern service desk manager needs (beyond certification)

An ITIL qualification or vendor certification can provide a valuable foundation, but it does not automatically make someone an effective service desk...

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The Empty Yes – On Burnout, Service Desks, and Metrics

15.09.26

Members only

The Empty Yes – On Burnout, Service Desks, and Metrics

The Gang of Stigma Series Written with the assistance of Claude, Anthropic’s AI. Without the contributions of Sophie Hussey, Alex Harding, Faith Thomas...

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Premium Template: Incident Management Procedure

15.09.26

Members only

Premium Template: Incident Management Procedure

Keep incident handling consistent, efficient, and under control with this Incident Management Procedure template, designed specifically for service desk...

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Years' Experience
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Event Attendees
20000+
Countries
35+
Training Courses Delivered
10000+

Upcoming Events

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AI and Automation Summit: Empowered by Intelligence: The New Era of Service Support

Join us to explore the mindsets, tools, and real stories behind this evolution. This is about what happens next, when technology doesn’t replace the human touch, but actually protects it.

DATE: 23rd September 2026
TIME: 10:30 AM - 3:00 PM BST
duration: 4 Hours 30 Minutes
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AI and Automation Summit: Empowered by Intelligence: The New Era of Service Support
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Making Knowledge AI-Ready: ITSM Tools Demo Day

Everyone wants AI. Nobody wants to fix their knowledge base. Join us to watch live demos of the ITSM tools helping organisations build trusted, AI-ready knowledge.

DATE: 14th October 2026
TIME: 10:30 AM - 3:00 PM BST
duration: 4 Hours 30 Minutes
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Making Knowledge AI-Ready: ITSM Tools Demo Day
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Beyond ITSM: Creating a Simpler, More Connected Service Experience

Discover how to reduce complexity and create a simpler, more connected service experience.

DATE: 28th October 2026
TIME: 10:00 AM - 11:00 AM GMT
duration: 1 Hour
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Beyond ITSM: Creating a Simpler, More Connected Service Experience
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From £75

The Happiness Effect

“Organizations that adopt a human-centric IT mindset see 24% happier users and 26% higher end-user productivity.”, HappySignals Global IT Experience Benchmark Report 2025 Every service desk...

DATE: 04th November 2026
TIME: 9:00 AM - 4:15 PM GMT
duration: 7 Hours 10 Minutes
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Inspiring Service Desk & Support Teams Around The World To Be Brilliant

The Service Desk Institute (SDI) has been connecting service desk professionals across the world since 1988 and is the leading global community for everyone working in the service desk industry. Our mission is to inspire service desks and support teams to be brilliant.

About SDI
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SDI Membership

Register for Free SDI Membership today, and become a part of a global ITSM community. By becoming a Free ‘Community’ member you can unlock benefits tailored to your professional growth. Access the SDI membership portal today and upgrade to a Premium Membership at any time to unlock even more exclusive and valuable content.

Joining SDI Premium Membership gives you access to our online global portal filled with exclusive content, industry insights, and networking opportunities. Join today and connect with a thriving community of IT and service desk professionals dedicated to service excellence, continual improvement and growth of our brilliant sector.

Training And Development

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Service Desk Analyst

DATE: 08th - 10th June 2027
TIME: 9:00 AM - 4:30 PM GMT
duration: 7 Hours 30 Minutes
Location: Virtual - Login from anywhere
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Virtual Virtual
A man in business attire leans over to assist a woman wearing a headset at her computer in a modern office with large windows. Other employees are seated at nearby desks.

Service Desk Analyst

DATE: 25th - 27th May 2027
TIME: 9:00 AM - 4:30 PM GMT
duration: 7 Hours 30 Minutes
Location: Virtual - Login from anywhere
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Virtual Virtual
A man in business attire leans over to assist a woman wearing a headset at her computer in a modern office with large windows. Other employees are seated at nearby desks.

Service Desk Analyst

DATE: 13th - 15th April 2027
TIME: 9:00 AM - 4:30 PM GMT
duration: 7 Hours 30 Minutes
Location: Virtual - Login from anywhere
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Service Improvement Starts Here...

We offer a complete range of practical SDI Support Services tailored to your unique service offering. Our combination of industry best practice knowledge, along with over 35 years experience and passion for ITSM, allows us to add value and create tangible results for service desk and support teams across the globe.

Service Improvement