Agenda -
9.15-9.45 - Arrive & register
Tea, coffee, networking & expo
9.45-9.55 - Welcome
Welcome to today's event with SDI's host David Wright.
9.55 - All you ever wanted to know about allyship…..but never dared to ask
Speaker: Lucy Grimwade, author, speaker and ITSM consultant.
Lucy looks at he working world from two perspectives, female and male. Lucy's presentation will centre on two ‘Information Technology’ professionals who over the course of time work across multiple industries and see the same male dominated behaviours across each of them.
Both characters (Lucy and David) will deliver cold hard stats and discuss real world scenarios that they have experienced from their female and male perspectives. Ultimately guiding the attendee down a path that will lead them to question and improve their own behaviours to act as allies to everyone, regardless of gender, self-identification, race or religion.
10.25 - Shifting from Fixed Mindset to Growth Mindset Leadership
Mehnass Tariq, Service Desk Manager, Yorkshire Water
10.55 - Presentation by Freshworks
11.15 - Tea, coffee, networking & expo
Tea, coffee, networking & expo
11.45 - Lead IT and service management through experience with HappySignals
People, Process, Technology... in that order! Discover how HappySinals can help you drive improvements with experience data, not gut feelings! Get a real-time view into where people lose most of their productivity and the cumulative productivity gains that IT's actions have brought.
By making productivity data visible and accessible via an intuitive interface, you can highlight problem areas with all stakeholders, identify areas for improvement, and make data-driven decisions.
12.05 - Roundtable session - Small group discussions on aspects of leadership
13.00 - Lunch, networking & expo
Lunch, networking & expo
14.00 - Leadership Excellence: Transforming Service Delivery in NHS IT
SDI's John Noctor chats with Jason Hayes, Service Desk Manager at NHS South, Central and West CSU
Gather around the fireside for an engaging discussion with Jason, a seasoned leader with over three decades of NHS IT experience. As the Senior Service Delivery Manager at SCW (CSU), Jason oversees a dynamic team handling 10,000+ tickets monthly, supporting NHS entities throughout Southern England. Delve into Jason's strategic acumen, which ensures the Service Desk remains customer-centric amidst healthcare's rapid evolution. Learn how his exceptional leadership skills drive excellence in customer experience and governance, setting new standards in service delivery.
14.25 - Leadership with AB Foods plc.
Zeeshan Kazmi, Head of IT Services, Associated British Foods plc
From a bakery founded in 1935, to grocery stores and a clothing brand, from bread to sugar and cereals, to enzymes, yeast, animal feed and more. The evolution of Associated British Foods (ABF) is one of considered expansion, growing popular brands and making acquisitions in adjacent businesses and markets for over 85 years. The result is a group of food and clothing businesses, many of which are market-leading, that are loved by consumers the world over: from Primark and Twinings to Ryvita, Silver Spoon, Jordans, Kingsmill and many many more!
14.50 - Presentation by ManageEngine
15.15 - Tea, coffee, networking & expo
Tea, coffee, networking & expo
15.35 - Service Desk Leadership Of The Future
Francesca Lukes, CEO, Wanstor
Wanstor’s vision for the IT service desk of the future is for it to be available anywhere, anytime, and on any platform. Service desk agents and users will no longer be restricted to a particular location or technology in order to deliver or receive fast and efficient technical support. Virtual agents will be a part of all IT service desks in the future and they will complement or in some cases replace human agents. Employees are already spread across multiple locations and are mobile in every sense of the word. They access company tools from anywhere in the world using their favourite apps on devices of their own choosing (BYOD). IT service desks must adapt to these changes in order to keep pace and make sure their employees and end users are efficient, effective and motivated. How does Francesca lead this vision to become a reality at Wanstor?
16.40 - Prize draw, thanks & close