In just a few months, the COVID-19 crisis brought about years of change as digital adoption took a quantum leap and speeded up implementations of digital technologies.
Many IT teams had to quickly rethink the way they did business and re-engineer customer engagement. It was no longer sufficient to deliver efficiency and reliability, they now had to deliver technology-enabled innovation to stakeholders and serve customers from their perspective.
This award will recognise how agile IT service teams have been tirelessly supporting the rapid transformation of their business and its customers during the crisis and is open to internal and external IT service teams in any organisation, industry or location.
The judges are looking at how you supported your organisation through the crisis to deliver a rapid digital or technology transformation.
Best Service Transformation will be awarded to the entrant with the most outstanding digital transformation project transforming the workplace, business models, customer experience or operational models. The determination will be made based on the holistic value created through service transformation, not just for the adoption of technology alone.
Each award submission should clearly demonstrate excellence, creativity and the resulting benefits to the organisation, its customers or end users.