Service Desk Team Leader Of The Year 2027

About The Award

This award is open to service desk and support team leaders who inspire their teams to deliver exceptional service and support.

Outstanding team leaders combine strong leadership skills with a passion for customer service excellence. They motivate and develop their people, foster a culture of continuous improvement, and help their teams achieve outstanding results for customers and the organisation.

Do you lead by example? Have you helped your team grow, succeed, and deliver exceptional service? Has your leadership made a measurable difference to your team, customers, and organisation?

What The Judges Look For

The judges are looking for a service desk or support team leader who consistently demonstrates outstanding leadership and a commitment to service excellence. Your submission should clearly show how the individual inspires their team, develops people, and delivers positive outcomes for customers and the organisation.

The judges will consider…

• The quality of leadership demonstrated within the team
• How the team leader motivates, develops, and supports their people
• Evidence of a strong focus on customer experience and service quality
• Commitment to teamwork, collaboration, and continuous improvement
• The impact the team leader has had on team performance, customers, and organisational success