Service Desk Analyst of the Year 2027

About The Award

This award is open to service desk and support analysts who consistently deliver outstanding service and support to their customers.

Exceptional analysts combine technical knowledge, customer focus, and a passion for service excellence. They go above and beyond to help customers, support their colleagues, and contribute to the success of their team and organisation.

Are you a customer service champion? Do you make a meaningful difference to the experience of your customers and colleagues? Have your commitment, attitude, and achievements helped drive success within your organisation?

What The Judges Look For

The judges are looking for a service desk or support analyst who consistently demonstrates excellence in their role. Your submission should clearly show how the individual delivers outstanding service, supports their team, and makes a positive impact on customers and the organisation.

The judges will consider…

• The quality and consistency of customer service delivered
• Evidence of professionalism, initiative, and strong performance
• How the analyst contributes to team success and collaboration
• Commitment to personal development and continuous improvement
• The impact the analyst has on customers, colleagues, and the organisation

Please note that all shortlisted analysts must participate in a virtual interview as part of the judging process.