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A Night to Remember – Thank You!
What an unforgettable celebration of service excellence! The SDI Awards 24-25 brought together the brightest minds and most dedicated teams in IT service management for a night of recognition, connection, and well-deserved celebration. From inspiring finalists to victorious winners, the evening was filled with cheers, heartfelt moments, and dancing long into the night.
To everyone who entered, judged, sponsored, supported, or simply showed up to celebrate – thank you. Your commitment to raising the bar in service and support is what makes this community so powerful.
Now, without further ado, we’re proud to reveal this year’s outstanding winners and finalists…
MSP Service Desk of The Year (Small Enterprise)
2025 Winner
Wanstor
2025 Finalists
MSP Service Desk of the Year (Large Enterprise)
2025 Winner
Capgemini
2025 Finalists
Service Desk of the Year (Small – Medium Team)
2025 Winners
Moto Hospitality
2025 Finalists (Small – Medium Team)
Service Desk of the Year (Large Team)
2025 Winners
BDO UK LLP
2025 Finalists (Large Team)
Best Service Desk CX
2025 Winner
Wanstor
2025 Finalists
Service Transformation of The Year
2025 Winners
Rethink Mental Illness
2025 Finalists
Service Desk Team Leader of The Year
2025 Winners
Gayathri Satyadev – Microland
2025 Finalists
Gerald delaCruz – Reckitt
Laura Drury – Evolve B G Limited
Maxine Recina – Serco
Anita Geisberger – Unisys
Service Desk Analyst of The Year
2025 Winners
Tauya Macheka – London Business School
2025 Finalists
Kaja Biazik – Capgemini
Haider Lazim – Moto Hospitality
Ayman Gachoura – Unisys
As the celebrations wind down, what remains is the incredible impact each finalist and winner has made across the ITSM landscape. These awards don’t just recognise great service – they highlight the innovation, leadership, and collaboration driving our industry forward.
A special congratulations once again to this year’s Distinguished Industry Contributors – individuals whose thought leadership and influence continue to shape the future of service management.
If you’ve been inspired by the stories, achievements, and spirit of the SDI Awards 2025, we’d love to hear from you. Whether you’re considering submitting an entry, becoming a sponsor, or simply want to be part of the celebration, you can register your interest for next year’s awards here.
Here’s to another year of excellence, impact, and innovation in service management. See you in 2026!
