ITSM Transformation & Service Excellence Expert Mike Kyffin helps organisations improve service performance, customer experience and operational maturity through ITSM best practice, service desk transformation and pragmatic consultancy leadership. As Head of Consultancy Services at the Service Desk Institute, Mike brings 32 years’ experience across IT service desk operations, IT service management, solution architecture, professional services and consultancy leadership. HeContinue reading “Michael Kyffin, Head Of Consultancy Services, SDI”
Expert Type Archives
Dr. Mauricio Corona, ph.D
Dr. Mauricio Corona has a distinguished history in the IT Service Management (ITSM) industry and is recognised globally as one of the top 25 thought leaders in Technology and Service Management. His journey in ITSM began over a decade ago, marked by significant contributions to the field through his work as a senior consultant and international speaker, where he hasContinue reading “Dr. Mauricio Corona, ph.D”
John Noctor, Chief Customer Success Officer, SDI
Service Maturity & Customer Experience Expert Advising CIOs, IT leaders, and service management teams on how to modernise their service operations, improve digital experience, and build high-performing service organisations. Key Credentials 25+ years in ITSM, customer success and service transformation Chief Customer Success Officer at SDI Lead architect of SDI’s Global Best Practice Standard for Service Desk v9 ITSM DistinguishedContinue reading “John Noctor, Chief Customer Success Officer, SDI”