Michael is a professional, highly driven, diligent and strategic IT leader and trusted advisor with 28 years’ IT and Service Management delivery and customer success experience in diverse business sectors. A track record of consistently delivering high quality, customer focused IT solutions and projects ranging in complexity. A self-aware and collaborative team player and a creative problem solver with aContinue reading “Michael Kyffin, Head Of Consultancy Services, SDI”
Expert Type Archives
Dr. Mauricio Corona, ph.D
Dr. Mauricio Corona has a distinguished history in the IT Service Management (ITSM) industry and is recognised globally as one of the top 25 thought leaders in Technology and Service Management. His journey in ITSM began over a decade ago, marked by significant contributions to the field through his work as a senior consultant and international speaker, where he hasContinue reading “Dr. Mauricio Corona, ph.D”
John Noctor, Chief Customer Success Officer, SDI
John Noctor is Chief Customer Success Officer at the Service Desk Institute (SDI), where he leads global customer engagement, consultancy, and service improvement programmes, helping organisations transform how they design, deliver, and continually improve their IT and support services. With more than 25 years’ experience in IT Service Management, John combines deep technical expertise with a strong passion for customerContinue reading “John Noctor, Chief Customer Success Officer, SDI”