Michael is a professional, highly driven, diligent and strategic IT leader and trusted advisor with 28 years’ IT and Service Management delivery and customer success experience in diverse business sectors. A track record of consistently delivering high quality, customer focused IT solutions and projects ranging in complexity. A self-aware and collaborative team player and a creative problem solver with aContinue reading “Michael Kyffin, Head Of Consultancy Services, SDI”
Expert Type Archives
Dr. Mauricio Corona, ph.D
Dr. Mauricio Corona has a distinguished history in the IT Service Management (ITSM) industry and is recognised globally as one of the top 25 thought leaders in Technology and Service Management. His journey in ITSM began over a decade ago, marked by significant contributions to the field through his work as a senior consultant and international speaker, where he hasContinue reading “Dr. Mauricio Corona, ph.D”
John Noctor, Chief Customer Success Officer, SDI
Dedicated to driving customer success and delivering exceptional customer experiences, John is an evangelist for continual improvement, well known for his broad range of Service Management capabilities. As well as a wealth of knowledge (stretching over 25 years) in ITSM tools, implementations and service transformation, John is the SDI’s Chief Customer Success Officer and a key contributor to SDI’s ProfessionalContinue reading “John Noctor, Chief Customer Success Officer, SDI”
David Wright, Chief Value & Innovation Officer, SDI
David is an award-winning leader, auditor and consultant with 20 years of BPO and ITO service experience ranging from first line to service management to business strategy. He is committed to creating world-class, customer-centric services through the creation of inspired, diverse and engaged teams. David has a wealth of outsourcing and managed service experience with demonstrable success across a diverseContinue reading “David Wright, Chief Value & Innovation Officer, SDI”