Dedicated to driving customer success and delivering exceptional customer experiences, John is an evangelist for continual improvement, well known for his broad range of Service Management capabilities. As well as a wealth of knowledge (stretching over 25 years) in ITSM tools, implementations and service transformation, John is the SDI’s Chief Customer Success Officer and a key contributor to SDI’s ProfessionalContinue reading “John Noctor, Chief Customer Success Officer, SDI”
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David Wright, Chief Value & Innovation Officer, SDI
David is an award-winning leader, auditor and consultant with 20 years of BPO and ITO service experience ranging from first line to service management to business strategy. He is committed to creating world-class, customer-centric services through the creation of inspired, diverse and engaged teams. David has a wealth of outsourcing and managed service experience with demonstrable success across a diverseContinue reading “David Wright, Chief Value & Innovation Officer, SDI”