Expert Type Archives

Service Maturity & Customer Experience Expert Advising CIOs, IT leaders, and service management teams on how to modernise their service operations, improve digital experience, and build high-performing service organisations. Key Credentials 25+ years in ITSM, customer success and service transformation Chief Customer Success Officer at SDI Lead architect of SDI’s Global Best Practice Standard for Service Desk v9 ITSM DistinguishedContinue reading “John Noctor, Chief Customer Success Officer, SDI”