Dedicated to driving customer success and delivering exceptional customer experiences, John is an evangelist for continual improvement, well known for his broad range of Service Management capabilities. As well as a wealth of knowledge (stretching over 25 years) in ITSM tools, implementations and service transformation, John is the SDI’s Chief Customer Success Officer and a key contributor to SDI’s ProfessionalContinue reading “John Noctor, Chief Customer Success Officer, SDI”
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David Wright, Chief Value & Innovation Officer, SDI
David Wright is an award-winning service leader, auditor and consultant with over 20 years’ experience working across BPO and ITO environments. His career spans frontline service delivery, service management and senior leadership roles, giving him a practical, end-to-end understanding of how great services are built and sustained. David has spent much of his career helping organisations improve the way theyContinue reading “David Wright, Chief Value & Innovation Officer, SDI”