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Service Desk Analyst Qualification Course: Choose your date Down arrow

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Keith Wilkins, SDI Recruitment Associate Consultant

Donna Shoesmith, SDI Trainer

Steve Cave, SDI Associate & Auditor

An accomplished training and business consultant who has a passion for developing people and businesses. Donna is also an accredited training provider for the Institute of Leadership and Management (ILM), an awarding body for Management Qualifications. 

 

Connect with Donna:

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Upcoming Training Courses By Donna

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A man in business attire leans over to assist a woman wearing a headset at her computer in a modern office with large windows. Other employees are seated at nearby desks.

Service Desk Analyst

DATE: 17th - 19th November 2026
TIME: 9:00 AM - 4:30 PM GMT
duration: 7 Hours 30 Minutes
Location: Virtual - Login from anywhere
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Virtual Virtual
A woman presents ideas to three colleagues, pointing at a board covered with colourful sticky notes in a modern office setting. The group listens attentively and holds documents.

Senior Analyst to Team Leader

DATE: 01st - 02nd February 2027
TIME: 9:00 AM - 4:30 PM GMT
duration: 7 Hours 30 Minutes
Location: Virtual - Login from anywhere
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Virtual Virtual
A woman presents ideas to three colleagues, pointing at a board covered with colourful sticky notes in a modern office setting. The group listens attentively and holds documents.

Senior Analyst to Team Leader

DATE: 01st - 02nd June 2027
TIME: 9:00 AM - 4:30 PM GMT
duration: 7 Hours 30 Minutes
Location: Virtual - Login from anywhere
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Events

ITSM Events & Networking

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Four colleagues celebrate together at a desk in a bright, modern office. Smiling and cheering, they appear excited while looking at documents or a laptop—perhaps marking the achievement of their Service Desk Certification.

Service Desk Certification

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Recruitment

Specialist Recruitment

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Two people in formal attire dance under colourful lights at the SDI Awards 2023, hosted by the Service Desk Institute (SDI), smiling and raising their hands in celebration. A screen displaying the event’s name shines in the background.

SDI Awards

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