A dynamic and enthusiastic IT Service Management trainer and consultant with a passion for customer service, Kate has extensive experience in the African, European and North American sectors. She was the first trainer in Africa to deliver the ITIL V3 and ITIL4 Foundation courses in 2007 and 2019 respectively and has delivered numerous SDI courses globally.
Kate is a highly proficient consultant having performed many ITIL process and Service Desk maturity assessments and implemented improvement initiatives for various global organisations and is a contributor to the global SDI’s Professional Standards.
Upcoming Training Courses By Kate
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Virtual
Service Desk Manager
DATE:
25th - 28th January 2027
TIME:
9:00 AM - 4:30 PM GMT
duration:
7 Hours 30 Minutes
Location:
Virtual - Login from anywhere
Virtual
ITIL® Foundation Course (Aligned to New ITIL/ITIL 5)
DATE:
28th - 29th September 2027
TIME:
9:00 AM - 4:30 PM GMT
duration:
7 Hours 30 Minutes
Location:
Virtual - Login from anywhere
