Public Archives - SDI

Service Desk Analyst Qualification Course: Choose your date

ITSM Tools Day: Ending Repeat Tickets

A man with glasses and a white beard discusses ITSM Tools Day and ending repeat tickets while talking to two people at a conference.

AI After The Pilot

A diverse group of attendees sitting at tables in a conference room, applauding while looking towards a presentation.

Your Incident Response Is Broken: Why Modern IT and Engineering Teams Need More Than Alerts

Raising the Bar: Best Practice Training for Modern Service Desks

Five professionally dressed people sit around a table in a modern office, smiling and discussing Balancing Demands: Keeping Relationship Management Strategic, with papers and laptops in front of them. Sunlight streams in through large windows behind them.

How To Win an SDI Award 2027

Spark27 – SDI Non-Members Full Conference & Awards Loyalty Rate Ticket

Spark27 – SDI Members Full Conference & Awards Loyalty Rate Ticket

Beyond IT: Making Enterprise Service Management Work for Your Whole Organisation

Two people sit side by side at a table, attentively watching something off-camera. The man rests his chin on his hands and wears a smartwatch; the woman wears glasses and a striped shirt. Blurred audience members are in the background.

You Don’t Have an AI Problem – You Have a Data Problem

A group of people in business attire gather around a desk with laptops, documents, and charts, raising their hands together in a high-five gesture, symbolising teamwork and collaboration.

Building AI-Ready Operations: The Five-Stage ServiceOps Maturity Roadmap

Four people sit in a row at a white table, focused on their laptops as they collaborate on an AI-ready ServiceOps roadmap. Two men in front wear checked red and green shirts; two others with curly hair work in the background.