Companies around the world are utilising AI applications to enhance their procedures, optimise costs, avoid human mistakes, assist customers, improve customer experience, manage IT systems, and automate repetitive tasks. And as AI becomes more prevalent, its uses (and this list) will expand even further. We could even say that AI is taking the lead in transforming how companies operate. AccordingContinue reading “5 Amazing Applications of AI In ITSM Today”
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Selecting a Remote Support Tool Guide
SDI’s Guide to Selecting a Remote Support Tool In today’s world, more and more businesses are transitioning to remote work, and with that comes the need for remote support tools. Whether you’re a small business owner or an IT professional in a large organisation, having the right tools at your disposal can make all the difference in providing efficient andContinue reading “Selecting a Remote Support Tool Guide”
Modern Leadership Styles — What Does It Mean to Be an Agile Leader
We live in a hyper-changing world! Just think about it, we went from the work in the office, formal meetings and the traditional 9-5 working hours to more flexible and agile working, hybrid working, and empowered teams. It almost feels like we have fast-forwarded the world of work for a few years. With so many changes, today’s leaders face aContinue reading “Modern Leadership Styles — What Does It Mean to Be an Agile Leader”
Download Your Free Service Level Agreement Template
Get your hands on our free SLA template! In order to demonstrate continual service excellence, service desks need to formally document business requirements in a service level agreement (SLA.) Because SLAs are so important to a successful service, we have produced this free template as a guide to creating an effective SLA. In this template, we give you examples ofContinue reading “Download Your Free Service Level Agreement Template”
Compliancy with SDI’s Global Best Practice Standard
Sunrise Software, a leading supplier of service management solutions and their ‘Sunrise ITSM for Performance’ Reporting tool has been approved as reporting in line with SDI’s Global Best Practice Standard for Service Desk Version 8. (Best Practice Standard). Reporting remains a major frustration for service desk professionals, second only to usability of service desk software. The challenges inherent in reporting include notContinue reading “Compliancy with SDI’s Global Best Practice Standard”