Service Desk Institute (SDI) Premium Membership offers a wealth of resources, networking opportunities, and tools for organisations looking to enhance and update their IT service management reach. Through the voices of both current and aspiring SDI members, this case study highlights the benefits of joining SDI, the obstacles SDI can help you overcome, and the real-world impact of membership. AspirationsContinue reading “From Aspiration to Achievement: The Impact of SDI on Service Desk Performance”
Work Type Archives
SDI Membership: University of Leeds
The University of Leeds is a prestigious institution in the UK, it’s renowned for an innovative approach to education and research. It is currently the eleventh-largest university in the UK in terms of total enrolment figures. We recently spoke to Senior Service Desk Manager, Alex Allen, to discuss the many ways in which their service desk team has utilised SDI’sContinue reading “SDI Membership: University of Leeds”
Our SDI Membership: Director of Technology Experience, Power Design Inc
Power Design Inc is an innovative Design-Build, Multi-Trade Contractor operating across the United States, working across multiple construction trades. The company’s dedicated IT department consists of 5 distinct areas of IT; Infrastructure & Operations, Field Technology, Software Engineering, IT Programs & Technology Experience. The commitment of these divisions, and the IT department as a whole, is to provide exceptional service and experiences toContinue reading “Our SDI Membership: Director of Technology Experience, Power Design Inc”