Get In Touch With Service Desk Institute (SDI)
How can SDI help you?
Service Desk Institute (SDI) has been helping organisations improve IT service management through globally recognised training, service desk certification, professional development, consultancy and industry-leading events for over 35 years.
Brilliance starts with you!
Whether you need ITSM support, service desk training courses, Service Desk Institute (SDI) membership information, or guidance on certification programmes, our team is ready to help. Reach out today and discover how SDI’s tailored, dedicated solutions (which are all based on global best practice) can address your unique challenges and empower your organisation to achieve the excellence in your grasp!
The Service Desk Institute team can’t wait to hear from you…
Let’s see what we could achieve together. Use the form on this page to get in touch, or explore our FAQs below.
Frequently Asked Questions
How do I become an SDI Member?
Becoming a ‘Community Member‘ of the Service Desk Institute (SDI) is FREE!
Just register online today and create an account. You can upgrade to ‘Premium Membership’ any time to receive exclusive, premium access, benefits, discounts and content to valuable ITSM resources, tools and opportunities.
How long are your training courses?
Senior Analyst to Team Leader – 2 Days
Service Desk Analyst – 3 Days
Service Desk Manager – 4 Days
Workshops -1 Day
ITIL® Foundation – 2 Days
What courses have an exam with them?
The training courses that have an exam with them are the Service Desk Analyst (SDA), the Service Desk Manager (SDM) and ITIL® courses. More information on ITIL exams.
How long does my exam voucher last?
Your exam voucher will be valid for 1 year from the last day of your training course.
What are the timings of the training courses?
Usual timings for our courses are below, but you should always check the confirmation email details before attending to be sure you are prepared:
Workshop – 09:00 -16:30
ITIL® Foundation – 2 Days – 09:00 -16:30
Senior Analyst to Team Leader – 2 Days, 09:00 -16:30
Service Desk Analyst – 3 Days, 09:00 -16:30
Service Desk Manager – 4 Days, 09:00 -16:30
How do I add people to my Premium Membership?
Log in to your account and find the team icon on the left of your dashboard. Click on it and add the email address of anyone you wish to add. They will then be emailed an invite to generate their own login details.
How do I book SPARK27?
To book your Spark tickets, visit the Spark website:
SDI Conference
Alternatively you can email [email protected]
How do I enter the SDI Awards?
To enter the awards you will need to create a free account here:
sdi.awardsplatform.com/
Select the award you wish to enter.
Alternatively you can email [email protected]
Who is speaking at SPARK27?
Please have a look at the following link for the Speaker Agenda:
sdiconference.co.uk/agenda
How do I book an experience event or tools day?
For our experience events and tools days, please go to
servicedeskinstitute.com/events/
Select the event and click the book now button which will take you to a page to register for the event.
How much is the SDC programme?
For our full costs contact our team [email protected], the cost can vary depending on your requirements ensuring you get the most out of the programme.
How long does the SDC programme take?
It is possible to earn your Service Desk Certification and a star rating within 10 months if you exceed the minimum score required to earn Certified status.
Most organisations commit to two years to start off with, then remain in the SDC programme for varying times afterwards. Some companies have remained for 14 years.
How do I book an assessment/audit?
Please visit the SDC webpage and contact us to book.
Get In Touch
+44 (0)1689 889 100
07354622807
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