IT Service Management Consultant
Helping service management leaders improve service delivery, customer experience and operational maturity through independent, pragmatic advice.
Key Credentials
- 20+ years’ operational service management experience
- Experienced SDI Lead Auditor for Service Desk Certification
- Experience across technology, manufacturing, FMCG, defence and logistics
- Has worked with organisations in the public and private sectors
- Working with SDI since 2023
What Steve loves most about his work is connecting with people who are eager to improve. Steve says “I find it incredibly rewarding to help clients solve their challenges and see them grow and succeed.”
About Steve Cave
Steve is an independent IT Service Management Consultant and experienced SDI Lead Auditor with over 20 years’ operational service management experience.
Having worked across sectors including technology, manufacturing, FMCG, defence and logistics, he has built broad experience across a range of service management roles. Much of his career has focused on creating service management functions that deliver high-quality, consistent and pragmatic support.
In 2023 Steve moved into independent service management consultancy and began working with Barclay Rae and SDI. At SDI, he conducts assessments, Service Desk Certification audits and consultancy, helping organisations improve their service management practices and align with industry standards.
Career and Expertise
Steve has more than 20 years of operational experience across a range of sectors, progressing through roles of increasing seniority before moving into independent consultancy, auditing and advisory work.
His experience covers ITSM strategy, Service Desk optimisation, operating model design, governance and service transformation.
Through consultancy engagements and service maturity assessments, Steve helps organisations benchmark their current capabilities against industry best practice, develop strategic improvement roadmaps and identify practical solutions designed to deliver measurable outcomes.
His approach combines recognised industry best practice with real-world operational experience, helping organisations make improvements that are practical, sustainable and suited to their needs.
Consultancy Services
Steve provides independent service management consultancy, advisory and auditing services.
At SDI, his work includes service management assessments, Service Desk Certification audits and consultancy engagements focused on improving service management practices and aligning them with recognised industry standards.
Steve enjoys working with people and organisations that are dedicated to improving. Consultancy has given him the opportunity to support a wider range of clients, helping them work through challenges and make meaningful, sustainable progress.
You can contact Steve by email or give him a follow on LinkedIn.
Areas of Expertise
- IT Service Management
- Customer Experience
- Implementation of AI capabilities within Service Management
- Enterprise Service Management
- ITSM tooling
- Chatbot implementation
- Employee Digital Experience Management (DEX)
Certifications
- SDI Service Desk Manager – Higher Mastery
- ITIL 4 Strategist: Direct, Plan and Improve
- IT Experience Management Professional
- ITIL 4 Specialist: Drive Stakeholder Value
- ITIL 4 Specialist: Create, Deliver and Support
- ITIL 4 Foundation
- PRINCE2 Foundation
