(Find Out in Just 5 Minutes – and Lead the Change)
➡️ Take the AI Maturity Quiz
For CIOs, Heads of IT, Service Delivery and Service Desk Managers, AI presents both a promise and a pressure.
The promise: Greater efficiency, faster resolution, better experiences for users and staff.
The pressure: Uncertainty around how to implement it, how to scale it, and whether your organisation is really making the most of it.
According to recent research from GoTo, 86% of IT teams admit they aren’t using AI to its full potential. Not because they don’t want to — but because the path isn’t clear.
This is where leadership comes in, And where you come in.
AI Isn’t Just a Tool — It’s a Test of Strategy and Trust
In 2025 and beyond, your success as an IT leader will be measured not by how much AI you deploy, but by how well you govern, integrate and enable it.
The future of AI in IT Support hinges on one word: Responsibility.
To use AI effectively and ethically we must embed principles that go far beyond automation:
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A clear governance structure with defined accountability
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Transparent and explainable decision-making models
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Responsible data and privacy practices
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Continuous performance monitoring and improvement
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Engagement with stakeholders to build lasting trust
AI is an evolving technology which requires intention, integration, and maintenance. It requires leaders who are prepared to bring together human insight, ethical AI, and operational excellence.
Where Does Your AI Strategy Stand Today? Or if you’ve yet to create one – get the best practice tips you need from this Quiz!
If you’re not sure, you’re not alone. But it’s time to find out – and take action.
The SDI AI Maturity Quiz gives you a fast, clear snapshot of your current position. Based on SDI’s globally recognised Best Practice Standard for Service Desk, it’s designed specifically for IT and Service Desk leaders who want to benchmark, reflect and lead ‘smarter.’
In just 5 minutes, you’ll:
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Answer 12 strategic questions
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Get an indication of your team’s AI maturity and (informal) star rating in accordance with SDI’s Service Desk Certification framework
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Identify your key strengths and opportunities
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Receive instant, personalised results — no strings attached
➡️ Take the AI Maturity Quiz now
Whether you’re just starting to explore AI or deep into implementation, this tool gives you clarity – fast.
The Quiz will provide you instant Results:
This Is the Leadership Moment You’ve Been Waiting For
Let’s be clear: AI won’t replace the Service Desk.
But it will change everything about how we support people, solve problems, and deliver value.
“Success in this new era won’t come from using more AI. It will come from using it better — and combining it with the best of what humans do.”
Your teams, your customers, and your organisation are counting on leadership that doesn’t wait for perfection — but starts with purpose.
This is your opportunity to lead with clarity, credibility, and confidence.
Take the First Step. Lead the Change.
It’s free, quick, insightful, and it might just be the smartest 5 minutes you invest this quarter.
Then when you’re ready, we’ll help you turn that insight into action.
Your future-ready Service Desk doesn’t begin with a massive transformation.
It begins with a moment of truth — and a willingness to lead.
Need help interpreting your results or mapping next steps?
The SDI team is here when you’re ready, send us a message using the form below and we’ll book in time for an informal, no-obligation chat.
