How Domino’s Built a High-Performing, Customer-Obsessed Service Desk
What if your Service Desk could be more than a support function? What if it could be recognised as a high-performing team that leads change, delights customers, and earns respect across the business?
That’s the journey the Domino’s Pizza team began when they joined SDI’s Service Desk Certification (SDC) programme — and it changed everything. In this uplifting and practical session, hear the real story of how the Domino’s team moved from ambition to achievement:
🍕 Why they joined the programme and what they hoped to accomplish
🍕 How they turned challenges into direction and focus
🍕 The impact on customer experience, team morale, and business recognition
🍕 How Certification gave the team a renewed sense of pride and purpose
This is a candid, inspiring look at the before, during, and after of service transformation. If you’re looking to boost team motivation, elevate performance, and finally get the recognition your team deserves — this is your moment.
