Senior Management Consultant
An experienced IT service professional with nearly three decades of experience, Sophie works with clients to support the development of their people and the growth of their service management practices.
About Sophie
Sophie is passionate about delivering meaningful business outcomes and creating customer value through high-quality, strategically focused service and operational management.
Throughout her career, she has combined strong leadership skills with technical knowledge to inspire and motivate colleagues, challenge established ways of working and drive continual improvement.
She is adept at building effective partnerships with internal and external stakeholders, helping organisations improve collaboration across service management, IT and the wider business. Her approach focuses on streamlining processes, optimising productivity and ensuring service management practices remain closely aligned with organisational goals.
Areas of Expertise
- IT service management
- Service and operational improvement
- Service management strategy
- Business and customer value
- Process optimisation
- Stakeholder engagement
- Partnership development
- Continual improvement
- Service Catalogue – read Sophie’s blog here
For more on Sophie, read her article on defining your values for authentic IT service leadership
