IT Service Management Expert
Claire is an experienced IT Service Management consultant and transformation leader with more than 20 years of experience delivering service improvements across the aviation, healthcare, engineering and insurance sectors.
About Claire
Claire’s career has progressed from the Service Desk through Problem Management, End User Computing and Service Delivery leadership. This experience has given her first-hand insight into the operational challenges organisations face and the practical steps needed to improve services.
A PeopleCert ITIL Ambassador and ITIL practitioner, Claire also speaks at industry events, where she shares practical insights into modern IT Service Management.
She is recognised for simplifying complex ITSM challenges, building strong stakeholder relationships and delivering practical, sustainable improvements that enhance service performance and user experience.
Areas of Expertise
- ITIL
- Service Improvement
- Knowledge Management
- Change Enablement
- Problem Management
- Service Transition
